Location: Remote, US
Department: Business Support, Business Operations and Marketing Support Division
Reports To: Business Support Assistant Manager
FLSA Status: Non-Exempt
Are you ready to support operations and deliver exceptional service?
The Business Support role plays a key part in enabling MCA’s commercial success. This position provides comprehensive customer service, sales, and logistics support while ensuring smooth day-to-day operations, regulatory compliance, and strong coordination across internal teams, customers, and vendors.
What You’ll Do
Support Business Plans and Financial Objectives
- Adhere to the Mid-Term Plan (MTP) and approved budget
- Assist with follow-up and collection of delinquent accounts
- Make decisions within authorized areas and collaborate effectively with team members
Coordinate Shipments and Logistics
- Serve as the primary point of contact for freight forwarders on customs documentation
- Prepare and distribute Certificates of Analysis
- Prepare and manage all shipment-related documentation
- Communicate shipping schedules between vendors and customers
- Track shipments, provide delivery updates, and follow up on delivery status
- Process returned products and ensure timely delivery of samples
Process Sales Transactions
- Receive and process customer orders
- Issue, process, and record purchase orders in required systems
- Maintain customer information and manage pending orders
- Coordinate order fulfillment with vendors
- Post purchase order receipts and review vendor invoices for Accounting
- Prepare and process customer invoices
- Maintain accurate sales records and prepare daily, weekly, and monthly sales and marketing reports as requested
Deliver High-Quality Customer Service
- Communicate regularly with customers regarding order status
- Respond promptly to customer inquiries and complaints
- Investigate and resolve shipping-related issues
- Coordinate with MCA Logistics to trace shipments and relay updates
- Proactively inform customers of delays and take corrective action as needed
Support Sales and Marketing Activities
- Prepare pricing, sample, and related documentation under supervisor guidance
- Communicate with suppliers, including MCI and affiliated companies
- Provide administrative support to Sales and Marketing management, including coverage during absences
Perform Administrative and Compliance Duties
- Notify the IS Manager of new products, vendors, and customers for system registration
- Follow MCA’s Regulatory Compliance Manual to ensure product compliance
- Perform additional duties as assigned by management
What Sets You Apart
- Strong organizational and coordination skills across sales, logistics, and customer service functions
- Ability to manage multiple priorities with attention to detail
- Professional communication skills with customers, vendors, and internal teams
- Commitment to regulatory compliance and process accuracy
- Team-oriented mindset with the ability to work independently when needed
- Proficiency in using a computer and standard business applications, including Microsoft Outlook, Word, Excel, PowerPoint, and internet search engines (e.g., Google) to efficiently collect and manage information
- Education and Experience: Bachelor’s degree from a four-year college or university; or one to two years of related experience; or an equivalent combination of education and experience
Employer-Provided Benefits
- Cigna Medical Benefits: Company covers generous portion of premiums and eligible date of hire.
- Cigna Dental Benefits: 100% covered by company for employees and dependents and eligible date of hire.
- Retirement: Generous company match, eligible and vested immediately.
- Travel Opportunities: Business travel across the Americas to connect with customers and industry leaders.
- Collaborative Environment: Work closely with senior management and cross-functional teams.
- Competitive Compensation: Salary aligned with experience and industry standards.
**This position is remote. Remote positions are subject to adherence with Mitsui Chemicals America Remote Work Policy. References to “remote work location” or “home” in this policy refer to an employee’s home address on file with the Company.
