Practice Administrator / Clinical Administrative Coordinator
Location Remote (Telehealth practice)
Must be authorized to work in the U.S.; NY authorization preferred.
Position type
Full‐time (35–40 hrs/week) — part‐time considered. W‐2 employee.
About us
Empowered Path Therapy is a trauma‐informed telehealth practice helping clients heal from difficult childhoods. We prioritize clinical excellence, client access, and efficient, compassionate operations.
Role summary
The Practice Administrator / Clinical Administrative Coordinator ensures smooth daily operations of the practice by managing scheduling, client communications, billing and revenue workflows, credentialing, clinician onboarding, EHR administration, and basic finance/operations tasks. This role supports clinicians and leadership to optimize client care, compliance, and operational efficiency.
Key responsibilities
- Manage scheduling: intake booking, recurring appointments, cancellations/reschedules, waitlists, and clinician calendars.
- Front‐line client communication: phone/email intake triage, appointment reminders, intake packet distribution, and referral coordination.
- Insurance & billing support (required): verify benefits, prepare/submission of claims, post payments, follow up on denials/appeals, and reconcile patient balances with EHR/billing tools.
- EHR & documentation support: maintain client records, upload documents, prepare forms, ensure timely clinician documentation, and maintain templates.
- Credentialing & onboarding: assist with provider credentialing to payors, license verification, background checks, and new‐hire orientation.
- Financial admin: basic bookkeeping, invoicing, tracking revenue/expenses, and coordinating contractor/payroll processes with leadership or accountant.
- Tech & telehealth support: manage telehealth links, troubleshoot basic audio/video issues, maintain user accounts, and coordinate software subscriptions.
- Compliance & quality: support HIPAA/privacy practices, assist with audits, manage record retention, and implement policy updates.
- Reporting & continuous improvement: prepare productivity, scheduling, and revenue reports; identify and implement workflow improvements.
- Vendor relations & supplies: manage vendor accounts, order supplies, and coordinate third‐party services.
Company Description
Empowered Path Therapy is a remote, trauma‐informed telehealth practice led by Jarlene Cabrera, LCSW, dedicated to helping adults and adolescents heal from difficult childhoods through evidence‐based therapies. We prioritize compassionate, client‐centered care, clinician mentorship, and streamlined administrative support to enable clinicians to focus on clinical excellence and professional growth.
