Location: Remote, US
Department: Business Support, Business Operations and Marketing Support Division
Reports To: Business Support Assistant Manager
FLSA Status: Non-Exempt

Are you ready to support operations and deliver exceptional service?

The Business Support role plays a key part in enabling MCA’s commercial success. This position provides comprehensive customer service, sales, and logistics support while ensuring smooth day-to-day operations, regulatory compliance, and strong coordination across internal teams, customers, and vendors.

What You’ll Do

Support Business Plans and Financial Objectives

Adhere to the Mid-Term Plan (MTP) and approved budget
Assist with follow-up and collection of delinquent accounts
Make decisions within authorized areas and collaborate effectively with team members

Coordinate Shipments and Logistics

Serve as the primary point of contact for freight forwarders on customs documentation
Prepare and distribute Certificates of Analysis
Prepare and manage all shipment-related documentation
Communicate shipping schedules between vendors and customers
Track shipments, provide delivery updates, and follow up on delivery status
Process returned products and ensure timely delivery of samples

Process Sales Transactions

Receive and process customer orders
Issue, process, and record purchase orders in required systems
Maintain customer information and manage pending orders
Coordinate order fulfillment with vendors
Post purchase order receipts and review vendor invoices for Accounting
Prepare and process customer invoices
Maintain accurate sales records and prepare daily, weekly, and monthly sales and marketing reports as requested

Deliver High-Quality Customer Service

Communicate regularly with customers regarding order status
Respond promptly to customer inquiries and complaints
Investigate and resolve shipping-related issues
Coordinate with MCA Logistics to trace shipments and relay updates
Proactively inform customers of delays and take corrective action as needed

Support Sales and Marketing Activities

Prepare pricing, sample, and related documentation under supervisor guidance
Communicate with suppliers, including MCI and affiliated companies
Provide administrative support to Sales and Marketing management, including coverage during absences

Perform Administrative and Compliance Duties

Notify the IS Manager of new products, vendors, and customers for system registration
Follow MCA’s Regulatory Compliance Manual to ensure product compliance
Perform additional duties as assigned by management

What Sets You Apart

Strong organizational and coordination skills across sales, logistics, and customer service functions
Ability to manage multiple priorities with attention to detail
Professional communication skills with customers, vendors, and internal teams
Commitment to regulatory compliance and process accuracy
Team-oriented mindset with the ability to work independently when needed
Proficiency in using a computer and standard business applications, including Microsoft Outlook, Word, Excel, PowerPoint, and internet search engines (e.g., Google) to efficiently collect and manage information
Education and Experience: Bachelor’s degree from a four-year college or university; or one to two years of related experience; or an equivalent combination of education and experience

Employer-Provided Benefits

Cigna Medical Benefits: Company covers generous portion of premiums and eligible date of hire.
Cigna Dental Benefits: 100% covered by company for employees and dependents and eligible date of hire.
Retirement: Generous company match, eligible and vested immediately.
Travel Opportunities: Business travel across the Americas to connect with customers and industry leaders.
Collaborative Environment: Work closely with senior management and cross-functional teams.
Competitive Compensation: Salary aligned with experience and industry standards.

**This position is remote. Remote positions are subject to adherence with Mitsui Chemicals America Remote Work Policy. References to “remote work location” or “home” in this policy refer to an employee’s home address on file with the Company.

Mitsui Chemical America

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