Second Shift Remote Bilingual Administrative Telehealth Coordinator (Virtual - English and Spanish)
Virtual Administrative Telehealth Support Specialist
Virtually CALM, LLC was created by a team of genuine professionals with decades of
experience in mental well-being with one simple mission in mind: “Treat people better.”
At Virtually CALM, LLC we have built an organic culture of caring. Caring for each other,
our clients and our communities. We believe that enveloping people with support,
compassion and kindness is the pinnacle of success and mental well-being. We rise by
helping others.
Our work environment includes:
● Competitive Pay
● Fully Remote
● Best-In-Class Technology
● Culture of Care
Description:
The Virtual Administrator Telehealth Support Specialist coordinates, facilitates and completes referral processing, patient onboarding, referral source and patient communication, scheduling patients with providers, processes record requests and assists in answering phones and emails. Must be able to work flexible hours, remotely and complete office duties.
Responsibilities:
Perform the following responsibilities:
● Candidate must be available to work from 2PM to 10PM EST / 11AM to 7PM PST
● Candidate must be bilingual and proficient in English and Spanish
● Candidate must be comfortable using complex computer software while speaking with clients on the phone
● Candidate must supply their own computer and Bluetooth headset
● Process new client referrals including entering information into the EHR, scheduling, send consent forms and assist patients in setting up their portals and signing necessary documents
● Train clients on how to use the telehealth technology
● Fill provider schedules
● Support treatment providers with care coordination
● Answer telephone in a timely and professional manner. Authenticate caller identity by verifying 3 data fields.
● Share client engagement status with referral sources
● Work collaboratively with medical record copy service to ensure timely processing of records requests
● Check and respond to/process communications such as faxes, emails, texts, chats and voice mails in a timely manner
● Abide by company policies and procedures
Experience:
● Enjoy working independently while connected to other remote coordinators
Skills:
● Deductive and inductive reasoning skills
Note: This job description is intended to provide a general overview of the position. It is
not exhaustive or comprehensive. Other duties may be assigned as needed.
Job Type: W-2
Salary: $41,600 annually
Expected hours: 40 per week
Benefits:
● Second Shift
Schedule: 2PM to 10PM EST / 11AM to 7PM PST
Work setting:
● Remote
● Telehealth
Work Location: Remote
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
Application Question(s):
- Are you available to work from 2PM to 10PM EST / 11AM to 7PM PST?
Language:
- English (Required)
- Spanish (Required)
Work Location: Remote
