Position Title: Independent Contractor - Customer Support for Small Business (1099)
Overview
Join our dynamic team at Omni, where we are seeking dedicated independent contractors to deliver outstanding customer service for various Fortune 500 companies. In this role, you will manage inbound calls, respond to chat inquiries, and handle email communications, all while helping to uphold high customer satisfaction standards.
Key Responsibilities
- Provide exceptional customer service through multiple communication channels (phone, chat, email)
- Efficiently address and resolve customer inquiries
- Maintain accurate documentation of customer interactions
- Collaborate with team members to ensure consistent service delivery
Required Skills
- Excellent verbal and written communication abilities
- Proven multitasking capabilities
- Proficient in utilizing communication tools (phone, chat, email)
- Strong customer-focused mindset
- Effective problem-solving skills
Qualifications
- Prior customer service experience is preferred
- Ability to work independently and manage time efficiently
- High school diploma or equivalent required
Career Growth Opportunities
While specific advancement pathways are not explicitly defined, this role provides independent contractors with opportunities to enhance their customer service skills and gain valuable insights across various sectors, potentially leading to future career advancements within the organization.
Company Culture And Values
Omni promotes a remote work culture that emphasizes independence, accountability, and professionalism. We are committed to delivering quality customer interactions and fostering a supportive online environment for our team members.
Compensation And Benefits
- Competitive hourly pay of \(16/hour, with an additional incentive of \)700
- Flexible working hours that allow you to tailor your schedule
- An opportunity to work with prestigious, well-respected clients
Home Office Locations NOT Approved:
- Alaska
- California
- Connecticut
- Delaware
- Denver, Colorado
- Flagstaff, Arizona
- Hawaii
- Illinois
- Michigan
- Maine
- Massachusetts
- Maryland
- Minneapolis, Minnesota
- New Jersey
- New York
- Oregon
- Rhode Island
- St. Paul, Minnesota
- Vermont
- Washington
- Washington DC
If you are passionate about providing excellent customer service and desire a flexible, remote working environment, we encourage you to apply for this exciting opportunity today!
Employment Type: Contractor
