Position: Customer Service Representative - Remote
Location: Remote
Are you a people person with exceptional communication skills? Do you thrive in fast-paced environments and enjoy solving problems? If so, we have the perfect opportunity for you at The Ellison Hotel!
We are seeking a highly motivated and driven Customer Service Representative to join our remote team. As a representative of The Ellison Hotel, you will play a crucial role in providing excellent customer service and support to our clients and guests.
Key Responsibilities
- Handle customer inquiries and complaints via phone, email, and chat in a timely and professional manner
- Provide accurate and helpful information to customers regarding hotel amenities, policies, and procedures
- Make and modify reservations for guests, ensuring accuracy and efficiency
- Process payments and refunds accurately and securely
- Keep updated records of customer interactions and transactions
- Address and resolve any issues or concerns raised by guests, escalating to the appropriate department if necessary
- Maintain a positive and empathetic attitude towards customers at all times
- Collaborate with other team members to ensure customer satisfaction and retention
- Stay current with hotel promotions, events, and updates to effectively communicate to customers
Qualifications
- High school diploma or equivalent required
- Previous customer service experience in a hospitality or hotel industry preferred
- Strong communication skills, both written and verbal
- Exceptional problem-solving abilities and strong attention to detail
- Proficient computer skills and ability to learn new software quickly
- Ability to multitask and work in a fast-paced environment
- Flexible availability, including evenings, weekends, and holidays
- Customer-centric attitude and willingness to go above and beyond for our guests
Why Work for The Ellison Hotel?
- Competitive salary and benefits package
- Opportunity for growth and advancement within the company
- Work from the comfort of your own home with a flexible schedule
- Join a dynamic and collaborative remote team dedicated to providing exceptional customer service
- Be a part of a highly respected and award-winning hotel brand known for its exceptional service and amenities
If you are passionate about customer service and enjoy working in a remote setting, we want to hear from you! Apply now to join The Ellison Hotel team as a Customer Service Representative. We look forward to meeting you!
