Role Overview
As a Customer Services Executive, you will support cruise clients and liaise with a wide range of suppliers to manage bookings, amendments, and client requests. Your role is key in ensuring a smooth, accurate, and high-quality customer experience throughout the customer journey.
Key Responsibilities
- Managing daily client communications via phone and email
- Handling amendments across flights, transfers, hotels, and cruise bookings
- Reviewing all documentation to ensure accuracy and completeness
- Supporting the Customer Care Manager and Sales Manager with day-to-day activities
- Driving customer satisfaction through proactive service and problem-solving
- Gathering and utilizing customer feedback to improve service delivery
- Collaborating with Sales, Operations, and Marketing teams to enhance the overall customer experience
- Assisting with website updates and administrative tasks, including billing and document management
Key Requirements
- Fluent English (essential): Exceptional written and verbal communication skills are required, with a strong ability to engage professionally with clients
- Proven customer service experience (essential): Previous experience in a customer-facing role is a must
- Strong initiative: Ability to work independently, take ownership of tasks, and proactively identify solutions
- Quick thinking: Comfortable working in a fast-paced environment and able to think on your feet when handling client requests or issues
- High attention to detail and organisational skills
Hours of Work
The standard working week consists of 40 hours. Shifts will start between 7:00 AM and 8:00 AM Pacific Time, with all work completed by 6:00 PM Pacific Time.
Location
This is a remote, work-from-home position. Occasional, pre-approved travel may be required.
Quality of Work
You are expected to perform your duties efficiently and professionally, in line with company policies, procedures, and quality standards.
Job Type: Full-time
Pay: $11,406.52 - $14,258.15 per hour
Work Location: Remote
