About the Role
We are seeking an exceptional Customer Care & Customer Success Coordinator to join our team.
This is not a traditional customer service position. Your primary responsibility is ensuring homeowners have an outstanding experience after installation, helping us generate 5-star reviews, activate warranties, collect customer feedback, and maintain strong relationships with our customers.
Because you will be speaking directly with U.S. homeowners, excellent verbal and written English skills are mandatory. We are looking for someone with little to no detectable language barrier who can communicate confidently, professionally, and naturally.
Responsibilities
- Contact homeowners following project completion
- Conduct customer satisfaction and NPS surveys
- Request and secure Google reviews from satisfied customers
- Assist homeowners with warranty registration and activation
- Handle customer follow-up calls, texts, and emails
- Resolve minor customer concerns and escalate issues when necessary
- Update CRM records accurately and thoroughly
- Track review generation, NPS scores, and warranty completion metrics
- Coordinate with operations, sales, and management teams as needed
Requirements
- Near-native English speaking and writing ability
- Professional phone presence and excellent communication skills
- Experience in customer success, customer service, hospitality, or call center environments preferred
- Strong attention to detail and follow-through
- Comfortable making outbound calls to homeowners daily
- Highly organized and process-driven
- Reliable internet connection and quiet work environment
- Ability to work during U.S. business hours
Ideal Candidate
You are friendly, personable, and confident on the phone. You can build rapport quickly, make customers feel valued, and naturally guide happy customers toward leaving reviews. You are proactive, organized, and genuinely care about creating exceptional customer experiences.
Key Performance Indicators (KPIs)
- Google Reviews Generated
- Review Conversion Rate
- Warranty Activation Rate
- NPS Score
- Customer Follow-Up Completion Rate
- CRM Accuracy & Completion
Location: Remote
Full-Time | 40 Hours Per Week | U.S. Business Hours (EST)
Compensation
- $1,280-$1,760 USD per month
- Approximately 1,792,000-2,464,000 ARS per month
- Performance bonuses available
Important
This role requires daily conversations with U.S. homeowners, and strong spoken and written English is essential for success, you must possess exceptional English communication skills.
When applying, please email patrick@betterhires.co and submit:
- Your resume
- A 2-3 minute video introduction
- A voice recording explaining your customer service experience
- Your internet speed test results
Job Types: Full-time, Commission
Pay: $11,200.00 - $15,400.00 per hour
Work Location: Remote
