AR / Collections Team Leader

Remote | Full-Time | International Team

About the Role

We are looking for a highly driven AR / Collections Team Leader to take ownership of our collections function and turn it into a structured, high-performing operation.

This is not a traditional “people manager” role. We are looking for someone who can lead through systems, accountability, metrics, and process improvement — not just oversight.

You will be responsible for driving team performance, improving workflows, building operational structure, and ensuring consistent collection results across the department.

If you thrive in fast-paced environments, enjoy solving operational problems, and know how to lead teams through clear expectations and accountability, this role could be a great fit.

Key ResponsibilitiesOwn Team Performance

Take full accountability for collections performance and aging
Identify root causes impacting results, including:
Process gaps
Training issues
Lack of clarity
Execution failures
Implement practical solutions that improve overall performance

Drive Results Through Metrics & Structure

Monitor and improve key performance indicators (KPIs)
Track daily activity, follow-ups, timelines, and productivity
Build clear reporting systems and dashboards
Use data to improve team effectiveness and collection outcomes

Lead a High-Performance Team

Set and maintain clear performance expectations
Coach and develop team members consistently
Train staff to confidently handle objections and difficult conversations
Address underperformance quickly through structured performance management

Improve Processes & Systems

Identify bottlenecks and operational inefficiencies
Improve workflows to create better consistency and throughput
Ensure visibility into all aspects of team performance
Help build scalable systems that support long-term growth

Manage Escalations & Pressure Professionally

Handle challenging conversations with confidence and professionalism
Maintain standards while remaining solution-focused
Operate effectively in a fast-paced, high-accountability environment
Required Experience & Skills
5+ years in Process Management, including:Preferred Experience
5+ years in a team leadership or management role
Experience managing remote or international teams
Background in collections, operations, customer service, or performance-driven environments
Experience building training processes, coaching frameworks, or performance improvement systems
Managing teams
Identifying performance, skill, and knowledge gaps
Implementing solutions to improve team effectiveness and results
Strong leadership and people management experience within a high-performance environment
Proven ability to coach, mentor, and develop team members to improve confidence, communication, and overall performance
Strong objection handling and conflict resolution skills, with the ability to train team members to confidently overcome pushback and difficult conversations
Experience conducting performance management conversations, coaching sessions, and structured improvement plans
Strong understanding of KPIs, reporting, productivity metrics, and performance drivers
Highly analytical and systems-oriented mindset with the ability to identify operational inefficiencies and implement improvements
Strong Excel and reporting skills with the ability to work comfortably with performance data
Ability to lead effectively in a remote, high-accountability environment
Strong communication, accountability, and decision-making skills
Ability to maintain high standards while motivating and developing a team

What Success Looks Like

Within the first 3–6 months, you will:

Establish full visibility into team KPIs and performance
Implement clear standards and accountability measures
Improve collections rates and team consistency
Address underperformance effectively
Introduce measurable process or system improvements

What We Offer

Fully remote position
International team environment
Competitive compensation based on experience
Opportunity to lead and improve a critical business function
Supportive company culture built on:
Tenacity
Communication
Innovation
Teamwork

Who This Role Is Best Suited For

This role is ideal for someone who:

Thinks in systems and processes
Makes decisions confidently
Holds high standards consistently
Takes ownership instead of waiting for direction
Enjoys improving performance and solving operational challenges

Apply Now

If you are performance-driven, highly organised, and ready to lead a results-focused collections team, we would love to hear from you.

Job Type: Full-time

Work Location: Remote

Job Type: Full-time

Work Location: Remote

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Team Leader - Collections