Full-Time | 40 Hours Per Week | U.S. Business Hours (EST)
Compensation
$8-$11 USD per hour
$1,280-$1,760 USD per month
Performance bonuses available
About the Role
We are seeking an exceptional Customer Care & Customer Success Coordinator to join our team.
This is not a traditional customer service position. Your primary responsibility is ensuring homeowners have an outstanding experience after installation, helping us generate 5-star reviews, activate warranties, collect customer feedback, and maintain strong relationships with our customers.
Because you will be speaking directly with U.S. homeowners, excellent verbal and written English skills are mandatory. We are looking for someone with little to no detectable language barrier who can communicate confidently, professionally, and naturally.
Responsibilities
- Contact homeowners following project completion
- Conduct customer satisfaction and Net Promoter Score (NPS) surveys
- Request and secure Google reviews from satisfied customers
- Assist homeowners with warranty registration and activation
- Handle customer follow-up calls, texts, and emails
- Resolve minor customer concerns and escalate issues when necessary
- Update CRM records accurately and thoroughly
- Track review generation, NPS scores, and warranty completion metrics
- Coordinate with operations, sales, and management teams as needed
Requirements
- Near-native English speaking and writing ability
- Professional phone presence and exceptional communication skills
- Experience in customer success, customer service, hospitality, account management, or call center environments preferred
- Strong attention to detail and follow-through
- Comfortable making outbound calls to homeowners daily
- Highly organized and process-driven
- Reliable internet connection and quiet work environment
- Ability to work during U.S. business hours
Ideal Candidate
You are friendly, personable, and confident on the phone.
You can build rapport quickly, make customers feel valued, and naturally guide satisfied customers toward leaving reviews.
You are proactive, organized, dependable, and genuinely care about creating exceptional customer experiences.
Key Performance Indicators (KPIs)
- Google Reviews Generated
- Review Conversion Rate
- Warranty Activation Rate
- Net Promoter Score (NPS)
- Customer Follow-Up Completion Rate
- CRM Accuracy and Completion
Important
This role requires daily conversations with U.S. homeowners. Strong spoken and written English is essential for success.
Applicants must possess exceptional communication skills and be comfortable interacting with customers by phone throughout the day.
Application Instructions
To be considered, please email patrick@betterhires.co and include:
- Resume
- 2-3 minute video introduction in English
- 1-minute voice recording describing your customer service experience
- Internet speed test results
Job Type: Full-time
Work Location: Remote
