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Customer Service Representative / Sales Support
Location: Remote (LATAM)
Employment Type: Full-Time | Contractor
Compensation: $1,200 – $2,000 USD/month
About the Role
We are seeking a proactive and detail-oriented Customer Service Representative / Sales Support to ensure a smooth and professional customer experience from initial contact through service delivery.
This role is highly operational and customer-facing, combining lead management, appointment scheduling, and sales support. You will work closely with Sales and Operations teams to ensure efficiency, accuracy, and excellent customer communication.
Key Responsibilities
· Receive, qualify, and manage inbound leads from calls, web forms, and CRM
· Conduct outbound follow-ups via calls, texts, and email to convert leads into scheduled appointments
· Follow up on warm leads to secure bookings
· Schedule, confirm, and assign appointments to appropriate team members
· Create and transfer service tickets and installation requests
· Maintain accurate and up-to-date CRM records
· Coordinate closely with Sales and Service teams to ensure seamless execution
· Provide professional, friendly communication to customers at all times
Requirements
· 3+ years of experience in customer service, dispatch, inside sales, or similar roles
· Proven experience working with U.S.-based customers
· Strong phone presence and comfort handling inbound/outbound calls
· Excellent English communication skills (written and spoken)
· Strong organizational and multitasking abilities
· Experience working with CRM systems
· Tech-savvy and comfortable in fast-paced environments
· Reliable remote work setup with strong internet connection
Preferred Qualifications
· Sales experience or revenue-driven roles
· Experience in dispatching or scheduling operations
· Spanish proficiency is a plus (not required)
Important Notes
· This is a highly customer-facing and phone-based role
· Candidates must be comfortable handling high volumes of calls and follow-ups
· Strong attention to detail and responsiveness are critical for success
Benefits
· Competitive salary in USD
· Fully remote position aligned with U.S. business hours
· Paid time off, local holidays, and birthday leave
· Growth opportunities within a fast-growing international team
· Collaborative and supportive work environment
This is a remote/telecommute position.
