Company Description:
We are a full-service residential management company in Baltimore, Maryland, with six years of real estate sales expertise. Our tenant-friendly approach maximizes property owner returns while providing top-notch management services. We are seeking a candidate who is passionate about customer service, enjoys assisting clients, and is highly organized with exceptional multitasking abilities, aligning with the responsibilities outlined in the job description.
Salary: USD $800-$1,050USD (monthly)
Roles and Responsibilities:
- Managing maintenance requests for 300+ properties via phone, text, email, and ERP portal.
- Diagnosing and triaging work orders to vendors or in-house teams.
- Scheduling maintenance with contractors (electrician, plumber, handyman, roofer) and coordinating tenant visits.
- Recording and auditing contractor invoices, ensuring accurate financial records.
- Informing clients of repair completion, including photos and tenant feedback.
- Centralizing maintenance calls and training tenants on effective issue reporting.
- Implementing contractor scheduling on designated days for cost-effectiveness.
Skills
- Phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of characters.
- Fluent English & Excellent communication skills
- Self-starter, willing to ask questions, organized, collaborative.
Qualifications:
- Bachelor's (Required)
- Customer Service: 1-2 years (Required)
- Advanced English (Required)
Technology:
Physical Setting: Remote Schedule: Monday to Friday - Business hours
Job Type: Full-time
Pay: S/.2,740.00 - S/.3,595.00 per month
Education:
Experience:
- customer service: 1 year (Required)
Language:
- advanced English (Required)
Work Location: Remote
