About EPX
EPX is an AI-powered growth company transforming how small businesses operate across marketing, sales, and customer service. We deploy advanced AI systems that help companies scale faster, automate operations, and drive measurable performance across every customer touchpoint.
We partner with growth-focused companies to implement AI solutions that generate revenue, optimize customer journeys, and create competitive advantage.
Role Overview
We are seeking a Senior Account Manager to lead and grow client relationships across our AI-driven solutions. This role is both strategic and operational, serving as the primary point of contact for key accounts while driving performance, expansion, and long-term value.
You will work directly with clients and internal operational teams (AI, marketing, sales, and customer success) to ensure seamless delivery and continuous growth.
Senior Account Managers play a critical role in client retention, revenue expansion, and strategic execution, acting as the bridge between client objectives and company solutions. They are operational experts in marketing and guide the client and the execution of our teams.
Key Responsibilities
Client Leadership & Relationship Management
- Serve as the primary strategic advisor and contact for assigned accounts
- Build and maintain strong relationships with key stakeholders, including executives
- Understand client business models, goals, and growth challenges
AI Solution Delivery & Coordination
Oversee implementation of AI solutions across:
- Marketing automation
- Sales acceleration systems
- Customer service AI agents
- Coordinate and direct client and internal teams to ensure seamless execution
Strategic Execution & Go-To-Market
- Guide clients in launching and optimizing AI-driven go-to-market strategies
- Translate AI capabilities into real business outcomes (revenue, efficiency, CX)
- Monitor performance and recommend improvements
Project & Performance Management
- Manage multiple client accounts and projects simultaneously
- Track KPIs, campaign performance, and account health
- Deliver regular reporting and insights to clients
Problem Solving & Optimization
- Resolve complex client challenges quickly and effectively
- Identify process improvements and innovation opportunities
Cross-Functional Collaboration
- Work closely with sales, marketing, product, and AI teams
- Ensure alignment between client expectations and delivery
Required Qualifications
- 5+ years of account management experience, preferably at a marketing agency
- Proven track record of managing and growing client accounts
- Strong project management, multi-tasking and organizational skills
- Exceptional English communication skills (written and verbal)
- Ability to manage multiple accounts and priorities simultaneously
- Experience working with marketing and sales CRM tools and systems
- Kind and proactive personality is a must, unafraid leadership
Preferred Qualifications
- Strong to advanced knowledge and practical use of AI tools and platforms
- Experience managing go-to-market strategy for a private company
- Experience working with or managing US-based clients (almost all will be)
- Background in marketing, digital strategy, or customer experience
- Experience leading cross-functional teams or initiatives
Key Skills & Competencies
- Strategic thinking + execution mindset
- Client leadership and consultative communication
- Revenue growth and commercial awareness
- Data-driven decision-making
- Adaptability in fast-paced, high-growth environments
Senior Account Managers must combine relationship-building, strategic planning, and operational execution across teams to drive both client success and business growth.
Why Join EPX
- Work at the forefront of AI-driven business transformation and agentic employees
- Manage high-impact clients and cutting-edge solutions
- Remote-first environment with global exposure
- Opportunity to grow into leadership roles within a rapidly scaling company
How to Apply
Submit your resume and a brief overview of your experience working with:
- Marketing / agency clients
- AI tools or automation systems you have experience with along with your skill level with each (little, moderate, expert)
- US-based companies (if applicable)
Job Type: Full-time
Pay: BsF725,000.00 per month
Language:
Work Location: Remote
