Company Description:
We are Baltimore's go-to for real estate investment and property management. With a decade of market insight, we offer turnkey solutions, from expert renovations to comprehensive property management. Join us in shaping success in real estate. Explore more about our open position for an Administrative Associate/Customer Service professional and be a key player in our continued industry success. We are seeking a candidate who is passionate about customer service, enjoys assisting clients, and is highly organized with exceptional multitasking abilities, aligning with the responsibilities outlined in the job description.
Salary: $1,300 - $1,400 USD (monthly)
Roles and Responsibilities:
- Manage maintenance requests for 300+ properties through phone, text, email, and ERP portals.
- Diagnose and triage work orders, assigning them to appropriate vendors or in-house teams.
- Coordinate and schedule maintenance with contractors (e.g., electricians, plumbers, handymen, roofers) while organizing tenant access.
- Review and audit contractor invoices to ensure accuracy and maintain proper financial records.
- Communicate repair updates to clients, including completion photos and tenant feedback.
- Centralize all maintenance-related communication and train tenants on how to report issues effectively.
- Implement designated contractor scheduling days to improve efficiency and reduce costs.
Skills:
- Strong phone handling, active listening, and problem-solving skills.
- Customer-oriented with the ability to adapt to various personalities and situations.
- Excellent written and verbal communication in English.
- Organized, proactive, and able to multitask in a fast-paced environment.
- Natural problem-solver who can think on their feet and handle unexpected challenges.
- Comfortable using tools like Google Workspace, DocuSign, Buildium, Tenant Turner, LeadSimple, Ninety, Instagram, and RingCentral to streamline daily tasks and communication.
Qualifications:
- Bachelor’s degree in business administration, or related field (Preferred).
- 3+ years of experience in property management, Customer service, or related role
- Advanced English (written and spoken) required.
- High-speed wired internet connection (200 mbps min.)
- Windows 10/11 or Mac (4 GB RAM, Intel i5 or similar)
Setting: Remote
Schedule: Monday - Friday 9:00 AM – 6:00 PM EST (40 hours per week, with a 1-hour lunch break).
Job Type: Full-time
Pay: S/.4,400.00 - S/.4,740.00 per month
Education:
Experience:
- administrative/customer service: 2 years (Required)
Language:
- advanced English (Required)
Work Location: Remote
