Case Support Assistant
Modality: Remote (Home Office)
Payment: $1,200 USD per month
Schedule: Monday to Friday, 8:00 AM to 5:00 PM Pacific Time
About the Role
As a Case Support Assistant, you will support immigration cases and play a key role in keeping them organized and moving forward. You will gather client information, maintain ongoing communication, provide updates, and help guide each case through to completion. This role requires strong attention to detail, consistency, and a client-focused approach.
Responsibilities
- Manage client communication, including initial calls, updates, and follow-ups throughout the case
- Maintain accurate case records and ensure steady progress
- Request and organize client documents and information
- Prepare forms, letters, case files, and briefs for submission and appointments
- Support post-submission activities, including client updates and agency inquiries
- Deliver final documents and assist with case closure
- Escalate complex issues and collaborate with the team
Requirements
Core Requirements
- Bachelor's degree in Law, Political Science, International Relations, Public Administration, English, Literature, Linguistics, or related fields.
- Bilingual: Fluent in English and Spanish
- English level: Advanced (C1)
- Strong attention to detail and ability to follow structured processes
- Comfortable working with multiple systems and digital tools
- Experience in legal writing or drafting formal documents in English
- Experience in case management, administrative support, or client-facing roles
What We Value
- Empathy and professionalism when working with clients
- Strong communication and responsiveness
- Accountability and ownership of tasks
- Team-oriented mindset
Computer Requirements
- Windows 11 or higher
- 16 GB RAM or higher
- Intel i5 (10th gen or newer), i7 (6th gen or newer), or AMD Ryzen 5 or higher
Who We Are
The Quiroga Law Office PLLC was founded in 2009. Our mission is to stand with bravery next to as many immigrants as possible to fight and protect their ability to live, work, and thrive in the United States. We are a law firm for immigrants by immigrants. We represent clients nationwide and focus on issues around asylum, citizenship, family immigration, non-immigrant visas, deportation defense, temporary protection status, green cards, waivers, and consular processing.
We provide advice and representation not only to individuals, but also to businesses on all family-based visa scenarios, green cards, and various state and federal filings. Basically, put – we’re all about immigration.
We are a very collaborative and dynamic culture focused on our staff's professional and personal development. We are at a growth inflection point, and we want to get it right when it comes to hiring staff in every role. We pride ourselves on being well-run, extremely organized, innovative, and a great place to work.
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