Case Support Assistant

Modality: Remote (Home Office)

Payment: $1,200 USD per month

Schedule: Monday to Friday, 8:00 AM to 5:00 PM Pacific Time

About the Role

As a Case Support Assistant, you will support immigration cases and play a key role in keeping them organized and moving forward. You will gather client information, maintain ongoing communication, provide updates, and help guide each case through to completion. This role requires strong attention to detail, consistency, and a client-focused approach.

Responsibilities

Manage client communication, including initial calls, updates, and follow-ups throughout the case
Maintain accurate case records and ensure steady progress
Request and organize client documents and information
Prepare forms, letters, case files, and briefs for submission and appointments
Support post-submission activities, including client updates and agency inquiries
Deliver final documents and assist with case closure
Escalate complex issues and collaborate with the team

Requirements

Core Requirements

Bachelor's degree in Law, Political Science, International Relations, Public Administration, English, Literature, Linguistics, or related fields.
Bilingual: Fluent in English and Spanish
English level: Advanced (C1)
Strong attention to detail and ability to follow structured processes
Comfortable working with multiple systems and digital tools
Experience in legal writing or drafting formal documents in English
Experience in case management, administrative support, or client-facing roles

What We Value

Empathy and professionalism when working with clients
Strong communication and responsiveness
Accountability and ownership of tasks
Team-oriented mindset

Computer Requirements

Windows 11 or higher
16 GB RAM or higher
Intel i5 (10th gen or newer), i7 (6th gen or newer), or AMD Ryzen 5 or higher

Who We Are

The Quiroga Law Office PLLC was founded in 2009. Our mission is to stand with bravery next to as many immigrants as possible to fight and protect their ability to live, work, and thrive in the United States. We are a law firm for immigrants by immigrants. We represent clients nationwide and focus on issues around asylum, citizenship, family immigration, non-immigrant visas, deportation defense, temporary protection status, green cards, waivers, and consular processing.

We provide advice and representation not only to individuals, but also to businesses on all family-based visa scenarios, green cards, and various state and federal filings. Basically, put – we’re all about immigration.

We are a very collaborative and dynamic culture focused on our staff's professional and personal development. We are at a growth inflection point, and we want to get it right when it comes to hiring staff in every role. We pride ourselves on being well-run, extremely organized, innovative, and a great place to work.

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Quiroga Law Office, PLLC

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Case Support Assistant (remote)