Customer Service Agent (FULLY REMOTE!!)

APC Tech • Full-time • 3w ago

Job Description:

Respond to customer inquiries promptly and accurately through chat platforms
Handle complaints professionally, escalate unresolved issues, and ensure proper documentation
Provide accurate information regarding ongoing promotions, benefits, and platform procedures
Monitor, follow up, and ensure resolution of customer requests
Use backend and frontend systems to assist customers
Communicate system-related issues to the team lead quickly
Collaborate internally with relevant departments such as finance or tech support
Adhere to customer service policies and data protection standards
Prioritize multiple chats and manage time effectively during high-volume periods

Job Type: Full-time

Work Location: Remote

Job Type: Full-time

Work Location: Remote