Part-time / Contract / Remote
About allUP
We're building a new kind of professional social network where people create deeper connections and grow their careers through video interviews and meaningful references. Our platform helps professionals stand out and companies make better hiring decisions.
The Role
As our first Customer Support Representative, you'll play a crucial role in shaping our support experience from the ground up. You'll work directly with our founding team to not only resolve customer issues but also help us build better processes and improve our product.
What You'll Do
- Provide exceptional support via email (using Front) and chat
- Resolve diverse customer inquiries - from account questions to technical troubleshooting
- Work in small blocks (2-3 hours) across multiple days to maintain quick response times
- Create and improve support documentation, email templates, and Loom videos
- Identify patterns in customer issues and propose solutions to prevent future problems
- Collaborate with founders to improve our product and communication based on customer feedback
What You'll Bring
- Experience supporting a consumer tech product, ideally at a startup
- Familiarity with Front or similar email-based support tools
- Track record of creating clear documentation and support materials
- Strong written communication skills with attention to detail
- Proactive problem-solving mindset - you spot issues before they become trends
- Comfort with flexible scheduling and working independently
Schedule & Structure
- $25-32/hour based on experience
- 10-20 hours per week, with flexibility in scheduling
- Some overlap with Pacific Time zone required for occasional team meetings
- Work can be broken into smaller daily blocks (2-3 hours) to maintain responsive support
- Potential for increased hours and growth as we scale
Why This Role
- Direct impact on product development and customer experience
- Work directly with founders to shape our support function
- Flexible scheduling that works around your life
- Opportunity to grow with a promising startup
- Be the first dedicated support hire and help build our support culture
We're looking for someone who's excited about joining an early-stage startup and helping us create an exceptional support experience for our users. If you love solving problems, improving processes, and having direct impact, we'd love to talk to you.
