Part-time / Contract / Remote

About allUP

We're building a new kind of professional social network where people create deeper connections and grow their careers through video interviews and meaningful references. Our platform helps professionals stand out and companies make better hiring decisions.

The Role

As our first Customer Support Representative, you'll play a crucial role in shaping our support experience from the ground up. You'll work directly with our founding team to not only resolve customer issues but also help us build better processes and improve our product.

What You'll Do

Provide exceptional support via email (using Front) and chat
Resolve diverse customer inquiries - from account questions to technical troubleshooting
Work in small blocks (2-3 hours) across multiple days to maintain quick response times
Create and improve support documentation, email templates, and Loom videos
Identify patterns in customer issues and propose solutions to prevent future problems
Collaborate with founders to improve our product and communication based on customer feedback

What You'll Bring

Experience supporting a consumer tech product, ideally at a startup
Familiarity with Front or similar email-based support tools
Track record of creating clear documentation and support materials
Strong written communication skills with attention to detail
Proactive problem-solving mindset - you spot issues before they become trends
Comfort with flexible scheduling and working independently

Schedule & Structure

$25-32/hour based on experience
10-20 hours per week, with flexibility in scheduling
Some overlap with Pacific Time zone required for occasional team meetings
Work can be broken into smaller daily blocks (2-3 hours) to maintain responsive support
Potential for increased hours and growth as we scale

Why This Role

Direct impact on product development and customer experience
Work directly with founders to shape our support function
Flexible scheduling that works around your life
Opportunity to grow with a promising startup
Be the first dedicated support hire and help build our support culture

We're looking for someone who's excited about joining an early-stage startup and helping us create an exceptional support experience for our users. If you love solving problems, improving processes, and having direct impact, we'd love to talk to you.

allUP

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