Seeking perfectionists! We are looking for experience, 5 star hospitality professionals to join our team and help us create a world class, one of a kind experience for our clients. LifeSpan Medicine is a world-renowned medical practice focused on preventive care. We are a fast-paced concierge practice that provides cutting edge innovative healthcare services to our VIP clientele. Our clients expect exceptional service and exceed their expectations at every turn. Each team member that we welcome on board is expected to hold themselves to the highest standards in patient care, professionalism and customer service.
Job Description
We're looking for a highly motivated, detail oriented professional with a positive attitude and excellent customer. This role requires strong organizational and administrative skills to successfully work with our clinicians and clients.
The ideal candidate will be comfortable multi-tasking, have excellent communication skills, strong organization skills, the ability to think and plan ahead while contributing a helpful and positive attitude to our work environment. Integrity and a high regard for patient confidentiality are a must. Strong executive assistant skills and leadership abilities are essential to successfully support our high-profile clients.
This position is only for those that consider themselves meticulous in their work, communication and have a strong work ethic with a focus on excellence.
CLIENT MANAGER/EA DUTIES:
- You will be assigned a set of clients that you are responsible for assisting with every aspect of their care including but not limited to: scheduling, confirmations, logistics, clinical issues, follow up, treatment plans, etc.
- Respond immediately and resolve issues, questions and requests for clients.
- Work quickly and efficiently in coordinating care and accomplishing tasks for your clients each day.
- Explain and implement treatment plans, physician orders and all follow up
- Trouble shoot, problem solve and ensure all parts of client programs are seamless and run smoothly and without error each day
- Creation and maintenance of spreadsheets, forms and checklist for personal use
- Develop strong supportive relationships with clients, referrals and ancillary team by providing exceptional service, follow up and care
- Collect and organize records, maintain electronic charts and all client/surgical/program/medical information and data
- Provide clients and doctors with everything they need before, during and after visits, such as paperwork, results of diagnostic tests, patient's medical history and referrals, prescriptions, referrals, etc.
- Record data in the patient's chart including visit documentation, medical questions, updates, follow up, prescriptions, etc.
- Complete calendar management: schedule appointments for patients and monitor the doctors schedule to ensure appointments are booked properly -- including scheduling, paperwork and confirmations
- Prepare and complete all paperwork, orders, insurance arrangements, etc.
- Manage multiple patient calls, questions, medical programs, follow up, prescriptions, labs, etc
- Visit check in and out for all patients
- Serve as liaison between doctors, staff, outside facility and clients.
- Ensure client has the best experience possible from beginning to end, great follow up from their visits and get everything they need
- Cross training and back up support for other coordinator positions as needed
- Discussion of fees, pricing, programs, etc.
QUALIFICATIONS
- Bachelors' degree preferred, but will consider equivalent experience.
- 3+ years EA or Executive office work
- 2+ years management experience of 3+ direct reports preferred
- Must have experience supporting high end demographic or executives.
- Professionalism and maturity in appearance, speech and demeanor
- Highly organized with a dedication to follow through and an ability to anticipate a clients needs
- Demonstrated exceptional written and verbal communication skills
- Positive attitude with excellent interpersonal skills
- Excellent typing skills with a strong proficiency in MS Office Suite; Mac is a plus
- Must be a team player and also capable of working independently
- Ability to thrive in a fast-paced, detail-oriented environment
- Available to work overtime when necessary
- Must be reliable and punctual
- Strict HIPAA compliance and ability to maintain patient confidentiality
OTHER
Job Type: Full-time
Pay: $60,000.00 - $72,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Education:
Experience:
- Executive Assistant: 3 years (Preferred)
- Client Services: 2 years (Preferred)
Work Location: Remote
