Job Overview
We are currently in search of a Bilingual English/Spanish Customer Service Representative to become an integral member of our dynamic team. In this role, you will be essential in providing outstanding service to our clientele, assisting them as they navigate our range of products and services, and ensuring a seamless and memorable experience with formal wear.
Key Responsibilities
- Assist customers with order processing through various communication channels including phone, chat, and email.
- Offer expert advice on formal wear styles, sizing, and product selections.
- Address inquiries regarding shipping, returns, and billing with professionalism and precision.
- Maintain accurate records of call and order activity in our customer database.
- Execute office tasks as necessary while upholding productivity and service excellence standards.
Required Skills
- Proficiency in both written and spoken English and Spanish is essential.
- Strong communication skills enabling clear and concise information delivery.
- Professional phone and chat etiquette paired with excellent listening abilities.
- Competence in utilizing computers and standard office equipment, along with proficient typing skills.
Qualifications
- Previous experience in formal wear or the apparel industry is preferred.
- 1-3 years of experience in a customer service-oriented role, such as retail, hospitality, call centers, or receptionist work.
- Availability to work 32-40 hours weekly, including some evenings, Saturdays, and potential seasonal overtime.
Career Growth Opportunities
At our company, we are committed to nurturing professional development. With over sixty years in the formal wear industry, many of our team members have started in entry-level positions and advanced to leadership roles within the organization.
Company Culture And Values
We pride ourselves on fostering a work environment where every contribution is valued. Our culture is characterized by support, collaboration, and a true family atmosphere where every voice is heard, contributing to a positive workplace.
Compensation And Benefits
- Flexible work schedule, including remote work opportunities for candidates with prior formal wear industry experience.
- Bonus packages available.
- 401K matching company plan.
- Paid Time Off and six recognized national holidays.
- Medical, Dental, and Vision insurance options available.
- A fun, family-oriented work environment where you are more than just a number.
Join Us
Become a part of our mission to create lasting memories for our customers during their most significant events. If you are ready to make a meaningful impact in a supportive environment, we invite you to apply today.
Employment Type: Full-Time