Appointment Setter (Full-Time – Remote to On-Site Transition)
Location: Remote (Initial) → Relocation to Sauk, Tirana, Albania
Blue Magic Group is seeking a motivated and personable Appointment Setter to join our growing team. This role will begin remotely, with the opportunity to relocate to our clinic in Tirana, Albania.
You will be the first point of contact for patients inquiring about our services, including hair transplants, dental treatments, and cosmetic surgery, helping guide them toward booking consultations with our Medical Consultants (MCs)
Appointment Setter (Full-Time – Remote to On-Site Transition)
Location: Remote (Initial) → Relocation to Sauk, Tirana, Albania
BlueMagic Group is seeking a motivated and personable Appointment Setter to join our growing team. This role will begin remotely, with the opportunity to relocate to our clinic in Tirana, Albania. You will be the first point of contact for patients inquiring about our services, including hair transplants, dental treatments, and cosmetic surgery, helping guide them toward booking consultations with our Medical Consultants (MCs).
Essential Job Functions
- Contact and follow up with inbound leads interested in our services (hair transplant, dental, cosmetic surgery)
- Engage potential patients via phone, messaging, and other communication channels
- Qualify leads and assess patient needs
- Schedule appointments for Medical Consultants (MCs)
- Maintain accurate records of all interactions in CRM systems
- Respond to inquiries in a timely and professional manner
- Build rapport and trust with prospective patients
- Coordinate appointment availability with the sales/medical team
- Meet and exceed daily and weekly appointment-setting targets
- Contribute to a positive and team-oriented work culture
Education and Experience
- Previous experience in appointment setting, call center, or sales preferred
- Strong communication and interpersonal skills
- Confident speaking on the phone and handling objections
- Customer-focused mindset with a friendly and professional approach
- Organized with strong attention to detail
- Basic computer skills and familiarity with CRM systems
- Fluency in English required; additional languages are a plus
Compensation and Benefits
- Competitive base salary + performance-based bonuses
- Opportunity for relocation to Tirana, Albania
- Career growth into sales or medical consultant roles
- Training and ongoing development
- Supportive and collaborative team environment
Working Conditions
- Full-time, Monday to Friday, 12pm–9pm schedule
- Remote initially, with transition to in-clinic work in Tirana
- Reliable internet and workspace required; willingness to relocate
Evaluation and Review
- Performance based on appointments set, conversion, and communication quality
- Regular performance reviews and coaching
- Opportunities for advancement based on results and consistency
Job Types: Full-time, Commission, Permanent
Pay: From BsF35,950.00 per month
Work Location: In person
