Appointment Setter (Full-Time – Remote to On-Site Transition)
Location: Remote (Initial) → Relocation to Sauk, Tirana, Albania

Blue Magic Group is seeking a motivated and personable Appointment Setter to join our growing team. This role will begin remotely, with the opportunity to relocate to our clinic in Tirana, Albania.

You will be the first point of contact for patients inquiring about our services, including hair transplants, dental treatments, and cosmetic surgery, helping guide them toward booking consultations with our Medical Consultants (MCs)

Appointment Setter (Full-Time – Remote to On-Site Transition)

Location: Remote (Initial) → Relocation to Sauk, Tirana, Albania

BlueMagic Group is seeking a motivated and personable Appointment Setter to join our growing team. This role will begin remotely, with the opportunity to relocate to our clinic in Tirana, Albania. You will be the first point of contact for patients inquiring about our services, including hair transplants, dental treatments, and cosmetic surgery, helping guide them toward booking consultations with our Medical Consultants (MCs).

Essential Job Functions

Contact and follow up with inbound leads interested in our services (hair transplant, dental, cosmetic surgery)
Engage potential patients via phone, messaging, and other communication channels
Qualify leads and assess patient needs
Schedule appointments for Medical Consultants (MCs)
Maintain accurate records of all interactions in CRM systems
Respond to inquiries in a timely and professional manner
Build rapport and trust with prospective patients
Coordinate appointment availability with the sales/medical team
Meet and exceed daily and weekly appointment-setting targets
Contribute to a positive and team-oriented work culture

Education and Experience

Previous experience in appointment setting, call center, or sales preferred
Strong communication and interpersonal skills
Confident speaking on the phone and handling objections
Customer-focused mindset with a friendly and professional approach
Organized with strong attention to detail
Basic computer skills and familiarity with CRM systems
Fluency in English required; additional languages are a plus

Compensation and Benefits

Competitive base salary + performance-based bonuses
Opportunity for relocation to Tirana, Albania
Career growth into sales or medical consultant roles
Training and ongoing development
Supportive and collaborative team environment

Working Conditions

Full-time, Monday to Friday, 12pm–9pm schedule
Remote initially, with transition to in-clinic work in Tirana
Reliable internet and workspace required; willingness to relocate

Evaluation and Review

Performance based on appointments set, conversion, and communication quality
Regular performance reviews and coaching
Opportunities for advancement based on results and consistency

Job Types: Full-time, Commission, Permanent

Pay: From BsF35,950.00 per month

Work Location: In person

BlueMagic Group International

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Appointment Setter