About Nutrition Geeks
Founded in 2020, Nutrition Geeks is one of the fastest-growing D2C health supplement brands in the UK, now serving over 2 million customers. Our mission is simple: to make high-quality, affordable nutrition accessible to everyone.
As we continue to scale, we’re looking for an E-Commerce Customer Service Specialist with hands-on experience in Shopify and ticketing systems to join our growing Customer Experience team. You’ll play a key role in ensuring every customer receives an exceptional, personalised experience — every time.
Why Join Nutrition Geeks?
- Be part of one of the UK’s fastest-growing D2C brands.
- Join a passionate, customer-obsessed team that values growth and innovation.
- Work fully remote, with flexibility and opportunities for career progression.
- Collaborate cross-functionally with marketing, fulfilment, and operations teams to drive continuous improvement.
Your Responsibilities:
- Respond to customer queries across email, live chat, social media, and ticketing platforms.
- Manage, categorise, and resolve tickets efficiently using ticketing platform.
- Process order updates, refunds, exchanges, and tracking requests via Shopify.
- Collaborate with other departments to resolve complex issues and provide feedback for process improvements.
- Maintain accurate records of interactions and customer insights to improve service quality.
- Identify trends in customer queries and proactively suggest solutions to enhance the overall customer experience.
What We’re Looking For:
- 1+ year of experience in an eCommerce or D2C customer service role.
- Proficiency with ticketing systems.
- Strong written communication and problem-solving skills with a customer-first mindset.
- Comfortable managing a high volume of inquiries while maintaining quality and empathy.
- Ability to work flexible hours, including weekends.
- Shopify experience is mandatory
- A proactive, self-motivated attitude and genuine passion for helping customers.
What You’ll Get:
- The opportunity to grow with one of the UK’s leading D2C supplement brands.
- A supportive, collaborative team environment.
- Continuous learning opportunities and room for advancement.
Ready to make a real impact in a fast-growing D2C brand?
Apply today and be part of the Nutrition Geeks journey!
Job Type: Full-time
Pay: ₡400,000.00 - ₡430,000.00 per month
