Job Title: Healthcare Support Specialist
Job Code: JW-BODD
Position Type: Full-Time
Working Hours: TBA
Salary Rate: $5–$6/hour
Job Responsibilities:1. Patient Scheduling & Call Handling
- Answer and manage inbound patient calls professionally
- Schedule, confirm, and manage patient appointments
- Conduct patient intakes and ensure accurate data entry
2. Administrative Support
- Handle prior authorizations and insurance-related tasks
- Prepare and apply superbills to patient accounts
- Manage email and inbox communications efficiently
- Support general administrative and front desk functions
3. Provider Outreach & Coordination
- Coordinate referrals with external providers
- Maintain communication with healthcare providers
- Conduct outreach calls to schedule informational lunch meetings
- Share service information (non-sales; coordination-focused role)
Requirements
- At least 1 year of experience in customer service, patient scheduling, provider outreach
- Familiarity with EHR systems (Athena Health preferred; multi-EHR experience acceptable)
- Experience with phone systems (RingCentral preferred)
- Basic knowledge of medical billing or superbills (preferred)
Basic requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.
