Job Title: Patient Scheduling & Aesthetic Sales Support

Position Type: Full-time

Work Hours: 9:00 AM – 6:00 PM PDT

Work Days: Monday – Friday

Salary: $5 – $6 per hour (depending on experience)

Job Code: MEDLUB

Workplace: Remote

Preferred Candidate Location: Philippines

Scope of Work / Responsibilities

We are looking for a high-performing Healthcare Virtual Assistant to support a growing medical practice with patient communication, appointment scheduling, and aesthetic service sales.

This role is a combination of medical receptionist + inside sales specialist, requiring someone who is excellent on the phone, has a strong healthcare background, and can confidently upsell services.

The ideal candidate is friendly, proactive, sales-driven, and patient-focused, ensuring that every call is handled professionally while maximizing booking and revenue opportunities.

Core Responsibilities

1. Appointment Scheduling & Phone Management (Top Priority)

Answer all incoming patient calls promptly (no missed calls)
Schedule and manage patient appointments
Maintain excellent phone etiquette and patient experience
Ensure patients feel heard, supported, and valued

2. Upselling Aesthetic Services (Sales Focus)

Educate patients on services such as laser treatments, weight loss, and wellness programs
Identify patient needs and recommend appropriate services
Confidently upsell and convert inquiries into booked appointments
Support marketing efforts through patient conversations

3. Prior Authorizations & Referral Coordination

Handle prior authorization requests
Coordinate referrals with other providers
Ensure all documentation and approvals are completed accurately

Additional Responsibilities

Respond to patient inquiries and follow-ups
Work within EClinicalWorks (ECW) for scheduling and documentation
Use RingCentral for phone communication
Navigate multiple systems and patient management tools

Requirements

Healthcare experience is REQUIRED (non-negotiable)
Experience in medical office, clinic, or patient-facing healthcare role
Sales or upselling experience preferred
Experience with EClinicalWorks (ECW) is a plus (not required but preferred)

Required Skills

Medical / Clinical Knowledge
Understanding of medical terminology
Ability to explain services clearly to patients
Familiarity with healthcare workflows
Communication & Customer Service
Excellent phone communication skills
Pleasant, confident, and professional tone
Strong listening skills and empathy
Ability to create a positive patient experience
Sales & Conversion Skills
Experience with upselling or sales conversations
Ability to guide patients toward booking services
Results-driven mindset

Deal Breakers

No healthcare or medical office experience
Poor phone communication skills
Inability to handle high call volume or missed calls
Lack of medical knowledge
Performance drop after initial onboarding period
Not comfortable with upselling services

Basic requirements

Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)

Technical requirements

Device: Reliable laptop or desktop computer.
Internet: High-speed connection (minimum 10 Mbps).
Audio: Noise-canceling headset.
Video: Webcam for virtual meetings.
Workspace: Quiet, professional environment.

Benefits

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

Winning Assistants

New Jobs

Patient Scheduling & Aesthetic Sales Support