We are seeking an experienced Senior Business Analyst with a strong background in digital transformation, particularly within eCommerce and Content Management Systems (CMS).
In this role, you will collaborate with cross-functional teams to deliver impactful projects that drive business growth and digital innovation. The ideal candidate excels at gathering and analyzing business requirements, defining solutions, and ensuring successful project outcomes in dynamic environments.
Responsibilities
- Lead the analysis and documentation of business requirements for digital transformation initiatives, focusing on eCommerce platforms and CMS solutions
- Work closely with stakeholders including internal teams, clients, and vendors to understand business objectives and translate them into functional and technical specifications
- Conduct process mapping, gap analysis, and solution design to enhance digital workflows, customer experiences, and operational efficiency
- Ensure alignment between business objectives and technology solutions by collaborating with Solution Architects, developers, UX designers, project managers, and product owners
- Analyze and document current systems, processes, and data flows to identify opportunities for improvement or automation
- Develop user stories, use cases, and acceptance criteria for projects within Agile or Scrum frameworks
- Influence and support the roadmap for digital transformation, focusing on scalability, performance, and user experience
- Perform risk assessments and communicate potential impacts of changes to stakeholders
- Facilitate workshops, presentations, and meetings to gather feedback, align project goals, and provide ongoing updates
- Participate in testing phases, ensuring business requirements are met through comprehensive User Acceptance Testing (UAT) and Quality Assurance (QA)
Requirements
- Minimum 3 years of experience as a Business Analyst with a focus on digital transformation projects
- Hands-on experience with eCommerce platforms such as SAP Commerce, Magento, Shopify, or CommerceTools, and CMS tools like Contentful, Contentstack, or WordPress
- Demonstrated ability to lead requirements gathering for complex systems and produce clear, actionable specifications
- Strong understanding of Agile or Scrum methodologies and experience working in Agile project environments
- Advanced data analysis skills with the ability to turn data into actionable business insights
- Proficiency in business process modeling, including BPMN and workflow diagramming
- Excellent communication and stakeholder management abilities for effective collaboration and project delivery
- Experience using digital tools such as JIRA, Confluence, Azure DevOps, or similar platforms for project management and team collaboration
- Strong problem-solving skills and the ability to adapt in fast-paced environments
- Excellent oral and written communication skills in English at B2+ level or higher
Nice to have
- Bachelor’s or Master’s degree in Business, IT, Computer Science, or a related field, providing a strong academic foundation for the role
We offer
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn
