Customer Service Representative | Strategic Account Services
Newtown Square, PA | Hybrid
We are hiring a Customer Service Representative to support a Strategic Account Services team focused on a growing eCommerce catalog program. This role handles order entry, pricing support, and customer communication while partnering closely with internal teams.
What You’ll Do
- Process customer orders accurately within 48 hours
- Support pricing reviews for new and existing customers
- Manage customer inquiries, requests, and issue resolution
- Maintain accurate customer and product data in the ERP system
- Monitor inventory levels tied to customer programs
- Collaborate with purchasing and internal teams as needed
What We’re Looking For
- Customer service or order management experience
- Comfort working in ERP and CRM systems
- Strong communication and phone skills
- Organized, detail-oriented, and able to multitask
- Able to thrive in a mostly on-site, hybrid environment
Why This Role
- High-visibility strategic accounts
- Stable, collaborative team environment
- Growth-focused role supporting an expanding program
