About The Role

Medical Marijuana Clinic is seeking a dependable and compassionate Chat Support Clerk to join our remote team. In this role, you will serve as the first point of contact for patients and clients, delivering prompt, accurate, and empathetic support through live chat and messaging platforms. You will play a key role in enhancing the patient experience while upholding the highest standards of confidentiality and professionalism.

Responsibilities

Respond promptly and professionally to patient and client inquiries via live chat

Provide accurate information regarding clinic services, appointments, and general inquiries

Escalate complex or sensitive cases to the appropriate clinical or administrative staff

Maintain detailed and accurate records of all patient interactions in the system

Adhere strictly to HIPAA guidelines and patient confidentiality policies

Collaborate with internal teams to continuously improve the patient support experience

Qualifications

High school diploma or equivalent required; associate's or bachelor's degree preferred

Previous experience in customer service, chat support, or a healthcare setting is a plus

Excellent written communication skills with a professional and empathetic tone

Comfortable working independently in a remote environment with minimal supervision

Reliable internet connection and a quiet, dedicated home workspace

Familiarity with CRM or ticketing systems is an advantage

What We Offer

Schedule

Flexible hours

Location

100% (remote) United States

Growth

Career advancement

Training

Paid onboarding

Medical Marijuana Clinic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.

Medical Marijuana Clinic

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Chat Support Clerk