Customer Service / Program Assistant II
Location: Los Angeles, CA (Fully Remote)
Pay Rate: $35–$37/hour
Assignment Length: 2-year W2 contract (no conversion)
Position Overview
We are seeking a detail-oriented and customer-focused Program Assistant II to support a high-volume Customer Service team within a leading Southern California utility provider. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can manage multiple priorities while delivering excellent customer service.
Key Responsibilities
- Handle high-volume inbound calls, providing support and accurate information to customers
- Coordinate and process customer requests, ensuring timely follow-up and resolution
- Maintain and update records with a high degree of accuracy and attention to detail
- Collaborate with cross-functional teams including Management and Processing teams
- Support daily operations by managing intake, tracking requests, and ensuring proper documentation
- Identify and escalate issues as needed while maintaining a strong customer-first mindset
Required Qualifications
- High school diploma or equivalent required
- 2+ years of customer service experience, preferably in a high-volume call center environment
- Strong attention to detail and ability to manage large workloads efficiently
- Excellent communication and interpersonal skills
- Ability to learn quickly, take initiative, and work independently in a remote setting
- Strong organizational and problem-solving skills
Preferred Qualifications
- Experience in the utility industry is a plus
Additional Details
- Schedule: Monday–Friday, 7:00 AM – 3:30 PM PST
- Fully remote position (equipment provided)
- One round of interviews
Please submit your resume in Word or PDF format to be considered.
