Customer Service / Program Assistant II

Location: Los Angeles, CA (Fully Remote)

Pay Rate: $35–$37/hour

Assignment Length: 2-year W2 contract (no conversion)

Position Overview

We are seeking a detail-oriented and customer-focused Program Assistant II to support a high-volume Customer Service team within a leading Southern California utility provider. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can manage multiple priorities while delivering excellent customer service.

Key Responsibilities

Handle high-volume inbound calls, providing support and accurate information to customers
Coordinate and process customer requests, ensuring timely follow-up and resolution
Maintain and update records with a high degree of accuracy and attention to detail
Collaborate with cross-functional teams including Management and Processing teams
Support daily operations by managing intake, tracking requests, and ensuring proper documentation
Identify and escalate issues as needed while maintaining a strong customer-first mindset

Required Qualifications

High school diploma or equivalent required
2+ years of customer service experience, preferably in a high-volume call center environment
Strong attention to detail and ability to manage large workloads efficiently
Excellent communication and interpersonal skills
Ability to learn quickly, take initiative, and work independently in a remote setting
Strong organizational and problem-solving skills

Preferred Qualifications

Experience in the utility industry is a plus

Additional Details

Schedule: Monday–Friday, 7:00 AM – 3:30 PM PST
Fully remote position (equipment provided)
One round of interviews

Please submit your resume in Word or PDF format to be considered.

Tucker Parker Smith Group (TPS Group)

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