BCforward is looking for a motivated Call center Rep for a REMOTE opportunity.
Job Title: Call Center Agent
Work Location: Remote
Payrate: $20/hr
Expected Duration: 6+ Months with the possibility of extension
Position Description:
Responsible for professionally and courteously serving customers by handling all inbound
telephone calls pertaining to Individual and Business related tax compliance, delinquency and
general information requests. To succeed in this position candidates should have a bias for
doing the right thing and serving others with a positive attitude.
This position includes the following:
? Answering incoming phone calls in a fast paced environment
? Resolving Tier 1 level issues
? Reviewing taxpayer accounts
? Verifying, gathering and simultaneously updating key information
? Educating taxpayers of online resources and current tax policies
? Submitting requests for payment arrangements
? Documenting actions taken into multiple systems
? Participating in all team engagement activities
? Meeting performance expectations
Skills Required:
? Strong ability to multitask
? Basic use of Microsoft Word, Excel and Google Workspace
? Basic math skills are required - addition, subtraction, multiplication and division.
? Communicate well both in writing and verbally
? Great interpersonal skills
? Retain knowledge easily
? Creative in problem solving
? Goal oriented
? Organized
Skills Preferred:
Spanish-speaking
Experience Required:
? Previous two positions should each be at least one consecutive year in a fast-paced call
center.
? National call centers in industries such as finance/banking, insurance,
telecommunications (not technical support)
Experience Preferred:
Experience with participating in process improvement activities, basic math skills, history of working in banking.
Education Required:
High school diploma or equivalent
Company Description
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
