At Swan Aquatics, we are passionate about the comprehensive management of aquatic facilities, driven by a commitment to safety, efficiency, and community satisfaction. Founded by Melissa Louise Swanson in 2014, after a life-changing experience that highlighted the urgent need for qualified lifeguards and instructors, our mission is clear. We provide an array of services tailored to the unique needs of homeowners' associations, municipalities, and private clients. From swim lessons and swim team development to lifeguard management and private lifeguard services, we ensure every pool is a safe, enjoyable haven. Our dedicated team operates with integrity and transparency, delivering customized solutions, including workplace safety training. With years of expertise and an unwavering dedication to safety, Swan Aquatics stands as your trusted partner for all aquatic training needs, inspiring confidence and joy in every splash.
About the Role:
The Front Desk Clerk plays a vital role in creating a welcoming and efficient environment for customers. This position is responsible for managing front-desk operations and ensuring all guests receive exceptional service, including assistance with pass sales and program registration. The Front Desk Clerk will address inquiries, resolve issues, answer phone calls, and provide information about the facility and its services. Additionally, this role involves maintaining accurate records and managing retail sales. Ultimately, the Front Desk Clerk significantly contributes to the overall guest experience and satisfaction, both of which are essential to the establishment's success.
Responsibilities:
Meetings:
Minimum of 1 per week with the Human Resources Director
Weekly Facility and Event Services Meetings(s) as needed
Additional Department Meeting(s) with Swan Team as needed
Work Weeks:
Wednesday - Sunday schedule, which may be flexed as needed
Must work 4 hours per working day, working Pacific Time Zone
Performance Indicators
Must meet key objectives listed under Job Role
Benefits:
Eligibility for Benefits:
This position is currently classified as part-time seasonal and is not eligible for full company benefits. If, at the Company’s discretion, the role transitions to a minimum of 30 hours per week on a consistent, year-round basis, the employee may become eligible for benefits in accordance with Company policy. Benefit eligibility is not guaranteed and is subject to business needs, role requirements, and applicable Company benefit plans.
