Job Title: Customer Service Representative
Employment Type: Contract (Project)
Duration: 12 Months
Job Summary:
We are seeking a Customer Service Representative to support service operations in a fast-paced environment. The role involves handling customer inquiries, resolving service requests, and providing support related to various business segments including escrow, insurance, and real estate transactions. The ideal candidate will have strong communication skills, attention to detail, and the ability to manage multiple requests while maintaining high service standards.
Key Responsibilities:
Provide customer support by responding to inquiries and service requests from customers, real estate agents, brokers, and internal teams.
Handle first- and second-level customer service issues and ensure timely resolution or escalation when necessary.
Verify customer contact and account information while maintaining accurate records.
Investigate customer concerns, identify root causes, and implement appropriate solutions.
Escalate complex issues to supervisors or appropriate departments for further resolution.
Maintain logs, reports, files, and records related to customer service interactions.
Track and coordinate resolution of customer issues to ensure satisfactory outcomes.
Make proactive outreach calls to customers when necessary to resolve pending issues or gather required information.
Collaborate with internal departments and offshore support teams to address specialized customer inquiries.
Assist with order processing, reconciliation of information, and tracking service requests through spreadsheets or internal systems.
Support billing-related inquiries, coordinate with collections or relevant departments, and assist with resolving discrepancies.
Follow company policies, compliance guidelines, and information security procedures during all customer interactions.
Adhere to departmental procedures while contributing suggestions for service process improvements when applicable.
Required Qualifications:
High School diploma or equivalent.
1–2 years of customer service experience in a call center or service-oriented environment.
Strong communication and interpersonal skills with the ability to handle customer inquiries professionally.
Proficiency in Microsoft Office applications.
Ability to navigate computerized data entry systems and customer service platforms.
Strong organizational skills with the ability to manage multiple tasks and deadlines in a high-volume environment.
