Job Description:
SUMMARY
Support daily operations by ensuring a smooth patient experience through coordinating administrative tasks, managing communications, and maintaining accurate medical records in a fast-paced environment.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Ensure efficient scheduling of medical appointments to support smooth daily operations.
- Consult with third-party vendors to coordinate and schedule patient medical appointments.
- Communicate with patients and external partners to confirm availability and coordinate medical appointments.
- Reschedule or cancel appointments as needed, ensuring all parties are notified promptly and accurately.
- Maintain up-to-date calendars and prevent scheduling conflicts across multiple locations.
- Set reminders, prepare appointment authorizations, and proactively schedule follow-up visits.
- Manage time zones and coordinate patient availability for the nearest clinics within a 50-mile radius.
- Follow up to obtain required patient medical clearances and certificates in a timely manner.
- Track medical appointments and monitor annual recertification renewals to ensure compliance.
- Coordinate and provide daily support for scheduling operations and workflow management.
- Prepare and organize medical documents, reports, and correspondence.
- Ensure compliance with privacy regulations and confidentiality standards (e.g., HIPAA).
- Attend meetings and prepare pre-meeting materials including weekly metrics, agendas, and post-meeting minutes.
- Utilize intermediate to advanced proficiency in Microsoft 365 applications including Word, Excel, Teams, OneNote, Outlook, and SharePoint.
- Maintain organized filing systems (electronic).
- Maintain regular and punctual attendance in accordance with company standards.
- Perform additional administrative duties as assigned.
SUPERVISORY RESPONSIBILITIES
None.
Job Requirements:
MINIMUM QUALIFICATIONS
- High school diploma or equivalent; Associate’s degree preferred.
- One (1) to three (3) years of experience in medical scheduling, healthcare administration, or a related role.
- Intermediate to advanced proficiency in Microsoft Office 365 and EMR systems.
- Must obtain and maintain any necessary security access and/or background checks.
DESIRED QUALIFICATIONS & SKILLS
- Excellent organizational, time management, and multitasking skills.
- Ability to maintain confidentiality and comply with HIPAA regulations.
- Experience working in remote or virtual environments is preferred.
- Strong written and verbal communication abilities.
- Strong follow-through and proactive communication.
- Comfort navigating virtual collaboration tools.
- High attention to detail.
- Ability to prioritize independently in a fast-paced environment.
- Ability to handle sensitive information with discretion.
- Self-discipline and accountability.
- Customer service-oriented mindset.
WORK SCHEDULE
Full-time. May be required to work additional hours as needed to complete assignment or project.
TRAVEL
None.
DRIVING REQUIREMENTS
None.
WORK ENVIRONMENT
Work is expected to be remote; however, the company reserves the right to require onsite work.
PHYSICAL DEMANDS
Position requires the ability to sit or stand at a computer workstation for extended periods while performing data entry, analysis, and reporting tasks. Regular use of hands and fingers is required to operate a keyboard, mouse, and other office tools. It is Katmai’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
COMPENSATION & BENEFITS PACKAGE
- Pay rate: $19.12 per hour.
- H&W: $4.57 per hour up to 40 hours per week.
- Eligible Benefits: Medical, Dental, Vision, Life & AD&D Insurance, Long-Term & Short-Term Disability Insurance, 401(k) Savings Plan, Employee Assistance Program (EAP), Vacation & Paid Personal Time, 11 Paid Federal Holidays, and Leave of Absence.
COMPLIANCE:
To be considered for this position, all applicants must apply on the company website, https://katmaicorp.com/life-at-katmai/
We are a VEVRAA Federal Contractor
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, marital status, familial status or any other characteristic protected by law. https://katmaicorp.com/life-at-katmai/#equal_opportunity
Preference will be given to Ouzinkie Shareholders, Descendants of Shareholders and Spouses of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e - 2(i).
