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Our client, a leading global healthcare company, is seeking a Remote Support Engineer to join their team. As a Remote Support Engineer, you will be part of the Remote Services Center supporting internal and external customers. The ideal candidate will have strong communication skills, analytical thinking, and a positive, proactive attitude which will align successfully in the organization.
Job Title: Remote Support Engineer (1-year contract)
Location: Glasgow, DE or Cary, NC (Remote/Field-based candidates considered)
Pay Range: $30.88 - $38.61
What's the Job?
- Provide phone and email support for internal and external customers, documenting accurately in Customer Relations Software.
- Troubleshoot and resolve complex technical issues with Dimension Systems and clinical laboratory instruments.
- Deliver exceptional customer service to improve customer experience and satisfaction.
- Take ownership of open tickets, escalate when necessary, and meet service level agreements.
- Collaborate with team members and other departments to implement action plans and resolve customer issues.
What's Needed?
- Associate degree or bachelor's degree in a science or engineering field (Med-Tech or Biomedical Engineering preferred).
- 3-7 years of relevant experience in healthcare, lab technology, or technical support roles.
- Strong analytical and problem-solving skills for advanced technical troubleshooting.
- Excellent communication skills for phone, email, and written documentation.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and willingness to travel up to 20%.
What's in it for me?
- Opportunity to work with a leading global healthcare company and advance your career.
- Dynamic, fast-paced environment with strong customer focus and learning opportunities.
- Collaborative, team-oriented culture emphasizing service and leadership.
- Exposure to cutting-edge clinical laboratory technology and diagnostics solutions.
- Competitive compensation and potential for professional growth within Siemens Healthineers.
- Upon completion of waiting period consultants are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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