Job Description
The Enterprise Account Coordinator supports the delivery team in managing the day-today operational needs of complex, -high value enterprise affiliate programs. This role is responsible for- enterprise grade program administration, partner support, data accuracy, and operational execution, ensuring that enterprise accounts receive consistent, high-quality- service. The Enterprise Account Coordinator also supports advanced reporting, risk identification, and cross functional coordination, contributing to the overall health, performance, and scalability of enterprise programs.
- Oversees: N/A
- Reports to: Affiliate Manager or Senior Affiliate Manager
Responsibilities:
Enterprise Program Support & Execution
- Support enterprise-level action plans, ensuring operational tasks align with complex client goals and pacing expectations
- Execute day-to-day enterprise program tasks including recruitment, onboarding, activations, compliance, content updates, and promotional changes
- Ensure enterprise grade accuracy and timeliness across all operational deliverables
Affiliate Partnership Support
- Help manage affiliate partnerships within enterprise accounts, including:
- Recruitment
- Onboarding
- Quality and compliance assurance
- Newsletters
- Text links, banners, promo codes
- Transaction inquiries
- Reconciliations
- Batch uploads
- Commission rate adjustments
- Data pulls & reporting
- Partner communication
- Prioritize high-impact partners and enterprise-critical tasks, escalating issues proactively
Performance Monitoring & Insights
- Monitor affiliate performance and vertical benchmarks to identify opportunities for growth and areas for improvement
- Support enterprise level reporting, ensuring data accuracy, consistency, and insight readiness
- Assist AMs/Sr AMs in preparing performance summaries, insights, and optimization recommendations
Cross-Functional & Delivery Team Collaboration
- Shadow and support the delivery team to gain a deeper understanding of enterprise program management, strategy development, network capabilities, and partner optimization
- Collaborate with analytics, finance, and media planning teams when gathering data or preparing enterprise-level- reporting inputs
- Join client calls to provide operational support and ensure enterprise-level preparedness
Risk Identification & Issue Resolution
- Identify early indicators of operational risks (tracking discrepancies, partner inactivity, compliance issues) and escalate appropriately
- Support AMs/Sr AMs in resolving enterprise-level operational issues with accuracy and urgency
Operational Excellence
- Respect and maintain all role-specific work quality standards, best practices, and procedures outlined by Delivery Leaders and Operations Teams
- Contribute to enterprise process improvements, sharing observations that support scalability and efficiency
- Support affiliate team on routine and prescribed tasks with enterprise level attention to detail
Partnership Growth Support
- Help support affiliate partnerships by providing timely communication, accurate deliverables, and enterprise ready partner management support
- Assist in identifying opportunities to strengthen partner relationships and improve enterprise program performance
What's in it for you?
- Remote options outside of the PA office / If residing near our PA office - Hybrid work, Tuesdays and Thursdays
- Flexible work hours
- Summer Fridays
- Insurance coverage with cost incentives
- Paid parental leave benefits
- Advancement opportunities
- Ongoing training and development opportunities
- 401K contribution matching plan after 6 months
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