About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
Provide tier 1 troubleshooting of the relevant physical security access control systems/components and maintain a complete working knowledge and system/data integrity. To maintain and administer the regional biometric device enrolment and accuracy and maintain metrics and adequate documentation to demonstrate process implementation. Perform all responsibilities associated with maintaining 100 percent accountability of access control program administration through proper decimation and practice and support external and internal audits as required.
- Maintain a complete working knowledge and system/data integrity of the access control system and ensure adequate documentation is available to demonstrate process implementation of system/process integrity.for employees, interns, customers, contractors, vendors, business partners, and so forth: create badge profiles, create and issue badges, vet and program permissions, remove personnel as needed, add, delete, modify badge profiles and permissions as required, generate reports, perform regular reviews system health and badging inventory.
- Administer, maintain, and enroll profiles and access cards and biometric devices for customers, employees, vendors, and contactors, print appropriate faceplate, affix faceplate as required, program badge with correct permissions, issue PINs, and issue in person, internal mail, or by approved shipping and delivery process to authorized employees, contractors, vendors, and customers.
- Administer and maintain the ticketing systems and other databases and portals that support access control administration processes and programs as required
- Administer associated Personal Identification Number (PIN) associated with authorized personnel and assigned badge.
- Establish customer service hours within normal business hours, to ensure an appropriate level of customer satisfaction.
- Administer and maintain the access control database management in an audit ready manner to demonstrate 100% accountability through documentation and practice. Ensure all badge biometric device profiles and permissions (i.e. active personnel, correct role such as employee, contractor, vendor, customer, etc) are accurate.
- Provide adequate documentation to demonstrate process implementation and database integrity. Generate and distribute reports as required
- 3-4 years of experience with an Associates degree in Accounting and Technology.
- Operate and maintain equipment specific to access control facilities including alarm systems, access devices to include installation and maintenance of any related security system.
- Assist relevant departments with workplace investigations with access reports Monitor the maintenance of physical security deficiencies to ensure timely repair and Remediate deficiencies identified during regular reviews.
- Continuous assessments and improvements of technology, policy, procedures, and standards. Assist in the development of associated security policies and procedure
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$49,674 - $66,300 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$52,212 - $69,615 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$54,698 - $72,930 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
#LI-Remote
Requisition #: 341224
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
