Location: Remote (Work From Home)
Job Type: Full-Time
About Us
Mac Sons Auto is dedicated to providing top-quality automotive repair and maintenance services. We pride ourselves on honest communication, reliable workmanship, and building lasting relationships with our customers. We are now looking for a Remote Service Advisor to join our growing team.
Position Overview
As a Service Advisor, you’ll be the main connection between our technicians and our customers. You’ll manage customer communications, recommend necessary repairs and services, and ensure technicians have clear instructions and schedules. This is a remote role, requiring excellent communication skills, attention to detail, and the ability to manage multiple priorities.
Key Responsibilities
- Serve as the primary contact for customers regarding vehicle service needs.
- Build trust by clearly explaining recommended repairs and maintenance.
- Prepare repair orders and relay accurate details to technicians.
- Review work completed by technicians and communicate results to customers.
- Provide estimates, timelines, and updates to customers.
- Coordinate scheduling of services and repairs.
- Manage follow-up communication to ensure customer satisfaction.
- Maintain accurate records of customer interactions and work performed.
Qualifications
- Prior experience as a Service Advisor, Customer Service Rep, or related automotive role preferred.
- Strong knowledge of automotive repair and maintenance is a plus.
- Excellent communication and customer service skills.
- Ability to explain technical issues in an easy-to-understand way.
- Organized, detail-oriented, and able to manage multiple tasks.
- Comfortable working remotely with reliable internet access.
What We Offer
- Competitive pay based on experience.
- Flexible remote work environment.
- Opportunities for growth and advancement.
- Supportive team culture.
Job Type: Full-time
Pay: $82,545.52 - $143,280.63 per year
Application Question(s):
- Have you used shop management software or CRMs (Alldata, Tekmetric, Mitchell, etc.) in a real work environment?
(DO NOT APPLY IF YOU HAVE NOT)
- Are you comfortable with pay tied to performance or sales results?
(DO NOT APPLY IF YOU ARE NOT)
- Do you have real experience hiring, managing, and holding automotive technicians accountable for performance and quality?
(DO NOT APPLY IF YOU DO NOT)
- This role is fast-paced, customer-facing, and performance-driven. It is not entry-level.
Do you still want to apply?
(DO NOT APPLY IF THIS DOES NOT EXCITE YOU)
- Do you currently have at least 3 years of experience as a Service Advisor?
(DO NOT APPLY IF YOU DO NOT)
- Have you worked in a high-volume repair environment handling 30+ customers or ROs per day?
(DO NOT APPLY IF YOU HAVE NOT)
- Are you able to type, talk, and navigate multiple systems at the same time without getting overwhelmed?
(DO NOT APPLY IF YOU STRUGGLE WITH MULTITASKING)
- Are you comfortable being held to performance metrics such as close rate, average ticket, and response time?
(DO NOT APPLY IF YOU ARE NOT)
- If offered the position, how quickly could you realistically start?
Work Location: Remote
