When a plant goes down at 2 AM, someone needs to answer the call. If you're the type who thrives under pressure, can troubleshoot a PLC in your sleep, and actually enjoys being the hero who brings systems back online, we want to talk. We're building a brand new 24/7 support team from the ground up, and we need experienced engineers who can hit the ground running. No micromanagement, no cubicle life, just real problems, real impact, and the flexibility to work from anywhere in the U.S.
At Vertech, not only do we develop world class industrial automation solutions for some of the top US companies, we also strive to be the team of choice for the best and brightest talent. I mean, we call ourselves control freaks for a reason. The passion (and intelligence) our employees have is truly mind-blowing. In turn, we work hard to take care of our own with excellent benefits and pay, personal development, and transparent communication. We also know that you can be great at what you do and still have fun. If that sounds like a good fit, help us bring the next generation of automation solutions to nearly every industry, including manufacturing, food and beverage, renewable energy, water and wastewater, and more.
We're the #1 Ignition integrator globally and were just named 2026 System Integrator of the Year by Control Engineering. Now we're launching a dedicated Digital Plant Service & Support department to provide 24/7 coverage for our clients, and you could be one of the founding members.
-
100% Remote, work from anywhere in the United States
-
Ground floor opportunity to help build a new department from scratch
-
Flexible on-call rotation, when you're not on call, manage your own schedule
-
Competitive compensation including bonus plan
-
No more than a 4 week waiting period on all benefits including the 401k
-
Weekly communication from management in our internally famous Friday morning meeting
-
A really rad Christmas Party each year
A path for growth, a great culture, PTO, AND MORE!
As an Application Support Engineer, you'll be the frontline defense for our clients' automation systems. You'll diagnose and resolve issues remotely, keeping plants running and production on track. This is a hands-on technical role, not a help desk gig.
-
Provide remote troubleshooting support for SCADA, PLC, Ignition, and related automation systems
-
Monitor alarms and system health for client infrastructure across solar, manufacturing, and industrial environments
-
Respond to and resolve ticketed support requests within defined SLAs
-
Participate in a rotational on-call schedule for after-hours, weekend, and holiday coverage
-
Troubleshoot and modify Allen Bradley PLC programs to resolve client issues
-
Document all actions in the ticketing system and maintain detailed records of incidents and solutions
-
Perform root cause analysis and escalate critical issues as needed
Collaborate with project and development teams to implement system improvements based on support findings
-
6+ years of experience in industrial automation, controls engineering, or technical support
-
Strong PLC programming experience required, Allen Bradley strongly preferred (RSLogix 500/5000, Studio 5000)
-
Hands-on experience with SCADA platforms (Ignition experience preferred, we can train)
-
Background in onsite commissioning and troubleshooting of control systems
-
Familiarity with industrial protocols like Modbus, OPC UA, EtherNet/IP
-
Working knowledge of networking fundamentals and secure remote connectivity
-
Strong analytical and troubleshooting skills with a methodical approach to problem-solving
-
Clear and professional client communication skills
-
Experience working in or supporting a 24/7 operations environment
-
Must be authorized to work in the United States, this position is not eligible for visa sponsorship
Reliable home office setup with high-speed internet
-
Experience with Ignition by Inductive Automation (Vision, Perspective, Tag Historian)
-
Solar energy industry experience
-
Additional PLC platforms: Siemens, Modicon, GE
-
SQL database experience
Prior experience on a dedicated 24/7 support team
-
This is a 24/7 support role with participation in weekly on-call rotations
-
On-call engineers will handle after-hours, weekend, and holiday support
-
When not on call, you manage your own schedule, results matter, not hours logged
-
Team of 4 with coordinated coverage across U.S. and India
