SUMMARY:
At Gigstreem, we do one thing and one thing only – we provide the most reliable, fastest Internet service on the market, with the best customer service – guaranteed! The Field Technician is responsible for the successful execution of in-field installations, maintenance, customer installations, and customer support.
ESSENTIAL DUTIES & RESPONSIBILITIES:
The Field Technician is responsible for installing, maintaining, and troubleshooting network infrastructure while supporting daily field operations and service delivery. This role combines hands-on technical work with coordination, quality assurance, and escalation support to ensure reliable network performance and excellent customer experience.
- Install, maintain, and troubleshoot fixed wireless, fiber, and structured cabling infrastructure across residential, commercial, and multi-dwelling unit (MDU) environments
- Deploy and support wireless access points, routers, and switches, including Ruckus, Cambium, and Juniper equipment
- Perform network testing and troubleshooting related to connectivity, low-voltage cabling, and fiber optics
- Pull, terminate, test, and certify Cat5/5e/6/7 and fiber optic cabling; dress communication closets, MDFs, and IDFs
- Rack, stack, and configure network equipment; support MDF/IDF diagnostics and repairs
- Conduct site surveys, launch assessments, WiFi heat mapping, and post-installation quality control
- Oversee daily field activities including installations, maintenance, service calls, and network upgrades
- Ensure work orders and service requests are completed on time and to quality and safety standards
- Resolve escalated technical and service issues promptly and professionally
- Conduct site audits, inspections, and post-project reviews to maintain compliance and performance standards
- Collaborate with engineering, customer support, sales, and other teams to align field activities with organizational goals
- Manage regional tools, inventory, and equipment to support efficient field operations
- Support training, mentoring, and development of technicians and service personnel
- Monitor service quality and contribute to continuous improvement of field processes and customer experience
- Participate in an on-call rotation to provide 24/7 field support for urgent troubleshooting and repairs
- Work safely in all environments and weather conditions, adhering to company safety policies and reporting violations as required
REQUIRED QUALIFICATIONS:
- High school diploma or equivalent
- 2-3 years experience as a Wireless Tower/Low Voltage/Cable Technician
- Valid Driver’s license
PREFERRED QUALIFICATIONS:
- Experience installing and maintaining wireless, fiber optic, and structured cabling systems
- Ability to install antennas, waveguides, microwave dishes, switches, WAPs, and wireless routers (e.g., Juniper, Ruckus, Cambium)
- Familiarity with RF technologies and Wi-Fi/WiMAX networks
- Experience working with fiber, AC/DC power, and low-voltage cabling
- Proficient with hand tools, mechanical equipment, and basic computer applications (Excel, Word, Outlook)
- Strong troubleshooting skills for network and connectivity issues
- Comfortable working at heights, in confined spaces, and in inclement weather; tower climbing experience preferred
- OSHA 10 certification preferred
- Strong work ethic with good communication, documentation, and customer service skills
BENEFITS:
- Health Insurance
- Vision insurance
- Dental insurance
- Long Term Disability
- Life Insurance
- Paid Time Off
- Monthly Cell Phone Reimbursement
SCHEDULE:
- Full-time
- 8 Hour Shift
- Day Shift
- Monday to Friday
- On Call
- Overtime
- Weekends
Pay Range: $25.00 - $30.00 Per Hour
Location: Orlando, FL
Gigstreem is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@gigstreem.com.
