- Read Read the Certification Required first prior Applying.
Must possess InfoComm International Certification in Audiovisual Technology at a minimum.
- Certified Technology Specialist (CTS) in Audiovisual Technology Installation is preferred.
- Certifications must remain current throughout contract performance with no lapse in recertification.
- Must complete basic training in Crestron, AMX, Biamp, and Extron systems within 120 days after contract award at the Contractor’s expense. Completion of these trainings is a condition of continued employment under the contract.
Security Clearance: Must possess an active Secret Clearance at the time of hire
. Associate’s degree in a related field OR minimum three (3) years of technically related experience providing audiovisual support.
- Experience providing operational and sustainment support for audiovisual hardware, software, networking components, and classroom technology environments.
- Working knowledge of audiovisual and information technology equipment settings required for normal operation of AV and IT systems.
- Ability to interpret audiovisual signal flow diagrams, wiring schematics, and perform communication cabling repair when required.
- Experience troubleshooting audiovisual equipment, replacing components, and performing preventative maintenance for classroom or event environments.
- Ability to install, adjust, maintain, and operate audiovisual systems supporting presentations, conferences, ceremonies, and training events.
- Ability to test audiovisual systems prior to events and adjust audio mixers, filters, and acoustic equalizers to ensure high-quality sound reproduction and prevent distortion.
- Experience coordinating audiovisual requirements with customers, conducting site surveys, and determining equipment configurations for event support.
- Experience maintaining equipment inventory, repair parts accountability, and documentation for shipping and receiving of audiovisual equipment and replacement parts.
- Ability to develop and manage audiovisual equipment loaner programs and maintain accountability of issued equipment.
- Intermediate proficiency in Microsoft 365 applications including Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, SharePoint, Teams, Viva Engage, and Access for documentation and reporting purposes.
- Contractor personnel must understand, speak, read, and write the English language.
- U.S. Citizenship is required.
- Strong written and verbal communication skills.
- Ability to lift and carry up to 50 pounds and work at heights up to 20 feet.
Responsibilities
- Provide daily on-site operational and sustainment support for installed FCP classroom audiovisual equipment including hardware, software, networking components, and Microsoft Teams video conferencing systems.
- Provide technical support across areas including system administration, audiovisual administration, software maintenance, hardware and software installation, diagnostics, troubleshooting, resolution, and user training.
- Maintain daily logs of performance tasks, customer requests, and known technical issues.
- Utilize Army Enterprise Service Management Platform (AESMP) to track service requests and workload.
- Capture daily and weekly sustainment reporting requirements using the SharePoint ticketing system and FCP repository.
- Provide status reporting on daily activities, recurring issues, preventative maintenance checks, classroom maintenance activities, and resolved problems.
- Perform monthly preventative maintenance of classroom audiovisual equipment including cleaning projectors and audiovisual equipment cabinets.
- Replace projector filters and lamps as required.
- Identify, troubleshoot, and resolve classroom equipment performance issues and replace parts when necessary.
- Serve as the classroom support representative for FCP and maintain routine communication with the COR.
- Perform weekly inventory of shelf stock equipment and repair items used for classroom maintenance.
- Maintain a Common Operating Picture (COP) of all FCP classrooms.
- Assist Government personnel and other staff with daily classroom operation of audiovisual equipment and provide user training as needed.
- Provide on-site audiovisual expertise supporting classroom operations and troubleshooting activities.
- Ensure all classrooms remain fully operational and capable of supporting Government training activities.
- Enter sustainment tickets into the FCP SharePoint ticketing system and monitor tickets until successful completion and closure.
- Maintain accountability of audiovisual equipment and repair parts used for troubleshooting, repair, and preventative maintenance.
- Report daily usage of bulbs and repair parts by classroom within the FCP repository.
- Coordinate with FCP technical support points of contact to resolve troubleshooting issues and restore classroom functionality.
- Interpret audiovisual signal flow diagrams and schematics and repair communication cabling as required.
- Document shipping and receiving of audiovisual repair and replacement parts, including labeling, packaging, shipment documentation, and material tracking.
- Produce audio products for presentations, ceremonies, conferences, and other events and set up audiovisual equipment for event use.
- Receive requests for audiovisual equipment and recording support for ceremonies such as change-of-command events, retirements, awards ceremonies, special occasions, presentations, and conferences.
- Coordinate with customers to determine audiovisual requirements and conduct site surveys across the installation to verify power availability, room configuration, and speaker placement.
- Determine equipment quantity and configuration, transport equipment to and from event sites, install and operate systems, and support Command and authorized customer events.
- Test systems prior to presentations or ceremonies and monitor audiovisual output during events.
- Develop and manage the audiovisual loaner program including issuing, tracking, and receiving audiovisual equipment.
- Provide instructions and briefings on the use of audiovisual systems and instructional technology equipment.
- Perform audiovisual setup for USAFCOEFS and school special events.
- Maintain daily logs of work performed and create SharePoint tickets for each classroom issue reported.
- Create FCP or AESMP tickets as required to address classroom issues.
- Provide monthly reports to the COR outlining completed work and pending tasks on the first normal duty day of each month.
- Propose a work log format for COR review and approval within 30 days of contract award.
- Respond to classroom service requests within two (2) hours and complete work within four (4) hours.
- Respond to other service requests within four (4) hours and complete work within eight (8) hours unless extended timelines are coordinated with the COR for complex tasks.
- Work schedules may include evenings, weekends, or non-standard hours to support ceremonies, conferences, and mission requirements.
- Occasional travel or support coverage to Fort Hood, Texas may be required.
Certifications
- Must possess InfoComm International Certification in Audiovisual Technology at a minimum.
- Certified Technology Specialist (CTS) in Audiovisual Technology Installation is preferred.
- Certifications must remain current throughout contract performance with no lapse in recertification.
- Must complete basic training in Crestron, AMX, Biamp, and Extron systems within 120 days after contract award at the Contractor’s expense. Completion of these trainings is a condition of continued employment under the contract.
