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Must possess InfoComm International Certification in Audiovisual Technology at a minimum.

Certified Technology Specialist (CTS) in Audiovisual Technology Installation is preferred.
Certifications must remain current throughout contract performance with no lapse in recertification.
Must complete basic training in Crestron, AMX, Biamp, and Extron systems within 120 days after contract award at the Contractor’s expense. Completion of these trainings is a condition of continued employment under the contract.

Security Clearance: Must possess an active Secret Clearance at the time of hire

. Associate’s degree in a related field OR minimum three (3) years of technically related experience providing audiovisual support.

Experience providing operational and sustainment support for audiovisual hardware, software, networking components, and classroom technology environments.
Working knowledge of audiovisual and information technology equipment settings required for normal operation of AV and IT systems.
Ability to interpret audiovisual signal flow diagrams, wiring schematics, and perform communication cabling repair when required.
Experience troubleshooting audiovisual equipment, replacing components, and performing preventative maintenance for classroom or event environments.
Ability to install, adjust, maintain, and operate audiovisual systems supporting presentations, conferences, ceremonies, and training events.
Ability to test audiovisual systems prior to events and adjust audio mixers, filters, and acoustic equalizers to ensure high-quality sound reproduction and prevent distortion.
Experience coordinating audiovisual requirements with customers, conducting site surveys, and determining equipment configurations for event support.
Experience maintaining equipment inventory, repair parts accountability, and documentation for shipping and receiving of audiovisual equipment and replacement parts.
Ability to develop and manage audiovisual equipment loaner programs and maintain accountability of issued equipment.
Intermediate proficiency in Microsoft 365 applications including Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, SharePoint, Teams, Viva Engage, and Access for documentation and reporting purposes.
Contractor personnel must understand, speak, read, and write the English language.
U.S. Citizenship is required.
Strong written and verbal communication skills.
Ability to lift and carry up to 50 pounds and work at heights up to 20 feet.

Responsibilities

Provide daily on-site operational and sustainment support for installed FCP classroom audiovisual equipment including hardware, software, networking components, and Microsoft Teams video conferencing systems.
Provide technical support across areas including system administration, audiovisual administration, software maintenance, hardware and software installation, diagnostics, troubleshooting, resolution, and user training.
Maintain daily logs of performance tasks, customer requests, and known technical issues.
Utilize Army Enterprise Service Management Platform (AESMP) to track service requests and workload.
Capture daily and weekly sustainment reporting requirements using the SharePoint ticketing system and FCP repository.
Provide status reporting on daily activities, recurring issues, preventative maintenance checks, classroom maintenance activities, and resolved problems.
Perform monthly preventative maintenance of classroom audiovisual equipment including cleaning projectors and audiovisual equipment cabinets.
Replace projector filters and lamps as required.
Identify, troubleshoot, and resolve classroom equipment performance issues and replace parts when necessary.
Serve as the classroom support representative for FCP and maintain routine communication with the COR.
Perform weekly inventory of shelf stock equipment and repair items used for classroom maintenance.
Maintain a Common Operating Picture (COP) of all FCP classrooms.
Assist Government personnel and other staff with daily classroom operation of audiovisual equipment and provide user training as needed.
Provide on-site audiovisual expertise supporting classroom operations and troubleshooting activities.
Ensure all classrooms remain fully operational and capable of supporting Government training activities.
Enter sustainment tickets into the FCP SharePoint ticketing system and monitor tickets until successful completion and closure.
Maintain accountability of audiovisual equipment and repair parts used for troubleshooting, repair, and preventative maintenance.
Report daily usage of bulbs and repair parts by classroom within the FCP repository.
Coordinate with FCP technical support points of contact to resolve troubleshooting issues and restore classroom functionality.
Interpret audiovisual signal flow diagrams and schematics and repair communication cabling as required.
Document shipping and receiving of audiovisual repair and replacement parts, including labeling, packaging, shipment documentation, and material tracking.
Produce audio products for presentations, ceremonies, conferences, and other events and set up audiovisual equipment for event use.
Receive requests for audiovisual equipment and recording support for ceremonies such as change-of-command events, retirements, awards ceremonies, special occasions, presentations, and conferences.
Coordinate with customers to determine audiovisual requirements and conduct site surveys across the installation to verify power availability, room configuration, and speaker placement.
Determine equipment quantity and configuration, transport equipment to and from event sites, install and operate systems, and support Command and authorized customer events.
Test systems prior to presentations or ceremonies and monitor audiovisual output during events.
Develop and manage the audiovisual loaner program including issuing, tracking, and receiving audiovisual equipment.
Provide instructions and briefings on the use of audiovisual systems and instructional technology equipment.
Perform audiovisual setup for USAFCOEFS and school special events.
Maintain daily logs of work performed and create SharePoint tickets for each classroom issue reported.
Create FCP or AESMP tickets as required to address classroom issues.
Provide monthly reports to the COR outlining completed work and pending tasks on the first normal duty day of each month.
Propose a work log format for COR review and approval within 30 days of contract award.
Respond to classroom service requests within two (2) hours and complete work within four (4) hours.
Respond to other service requests within four (4) hours and complete work within eight (8) hours unless extended timelines are coordinated with the COR for complex tasks.
Work schedules may include evenings, weekends, or non-standard hours to support ceremonies, conferences, and mission requirements.
Occasional travel or support coverage to Fort Hood, Texas may be required.

Certifications

Must possess InfoComm International Certification in Audiovisual Technology at a minimum.
Certified Technology Specialist (CTS) in Audiovisual Technology Installation is preferred.
Certifications must remain current throughout contract performance with no lapse in recertification.
Must complete basic training in Crestron, AMX, Biamp, and Extron systems within 120 days after contract award at the Contractor’s expense. Completion of these trainings is a condition of continued employment under the contract.

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Audio Visual Specialist