Gigstreem, a leading Internet Service Provider based in the US, provides innovative technology solutions to residential (Single Family, MDU) and commercial (MTU) clients across various markets nationwide.

SUMMARY:

At Gigstreem, we do one thing and one thing only – we provide the most reliable, fastest Internet service on the market, with the best customer service – guaranteed! The Field Technician is responsible for the successful execution of in-field installations, maintenance, customer installations, and customer support.

ESSENTIAL DUTIES & RESPONSIBILITIES:

The Field Technician is responsible for installing, maintaining, and troubleshooting network infrastructure while supporting daily field operations and service delivery. This role combines hands-on technical work with coordination, quality assurance, and escalation support to ensure reliable network performance and excellent customer experience.

Install, maintain, and troubleshoot fixed wireless, fiber, and structured cabling infrastructure across residential, commercial, and multi-dwelling unit (MDU) environments
Deploy and support wireless access points, routers, and switches, including Ruckus, Cambium, and Juniper equipment
Perform network testing and troubleshooting related to connectivity, low-voltage cabling, and fiber optics
Pull, terminate, test, and certify Cat5/5e/6/7 and fiber optic cabling; dress communication closets, MDFs, and IDFs
Rack, stack, and configure network equipment; support MDF/IDF diagnostics and repairs
Conduct site surveys, launch assessments, WiFi heat mapping, and post-installation quality control
Oversee daily field activities including installations, maintenance, service calls, and network upgrades
Ensure work orders and service requests are completed on time and to quality and safety standards
Resolve escalated technical and service issues promptly and professionally
Conduct site audits, inspections, and post-project reviews to maintain compliance and performance standards
Collaborate with engineering, customer support, sales, and other teams to align field activities with organizational goals
Manage regional tools, inventory, and equipment to support efficient field operations
Support training, mentoring, and development of technicians and service personnel
Monitor service quality and contribute to continuous improvement of field processes and customer experience
Participate in an on-call rotation to provide 24/7 field support for urgent troubleshooting and repairs
Work safely in all environments and weather conditions, adhering to company safety policies and reporting violations as required

REQUIRED QUALIFICATIONS:

High school diploma or equivalent
2-3 years experience as a Wireless Tower/Low Voltage/Cable Technician
Valid Driver’s license

PREFERRED QUALIFICATIONS:

Experience installing and maintaining wireless, fiber optic, and structured cabling systems
Ability to install antennas, waveguides, microwave dishes, switches, WAPs, and wireless routers (e.g., Juniper, Ruckus, Cambium)
Familiarity with RF technologies and Wi-Fi/WiMAX networks
Experience working with fiber, AC/DC power, and low-voltage cabling
Proficient with hand tools, mechanical equipment, and basic computer applications (Excel, Word, Outlook)
Strong troubleshooting skills for network and connectivity issues
Comfortable working at heights, in confined spaces, and in inclement weather; tower climbing experience preferred
OSHA 10 certification preferred
Strong work ethic with good communication, documentation, and customer service skills

BENEFITS:

Health Insurance
Vision insurance
Dental insurance
Long Term Disability
Life Insurance
Paid Time Off
Monthly Cell Phone Reimbursement

SCHEDULE:

Full-time
8 Hour Shift
Day Shift
Monday to Friday
On Call
Overtime
Weekends

Pay Range: $25.00 - $30.00 Per Hour

Location: Orlando, FL

Gigstreem is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@gigstreem.com.

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