Job Overview
Join Omni as a Remote Customer Service Representative in a contractor capacity. Upon becoming a valued member of our contractor community, you will gain exclusive access to current contract opportunities. At Omni, we partner with numerous clients, enabling qualified independent contractors to deliver exceptional customer service for Fortune 500 companies through inbound calls, chat responses, and email correspondence.
Key Responsibilities
- Provide outstanding customer service by responding to inbound phone calls, chat messages, and emails.
- Ensure adherence to high-quality service standards in alignment with client expectations.
- Manage time effectively to deliver timely and efficient customer support.
Required Skills
- Strong verbal and written communication abilities.
- Proficient customer service skills with a focus on client satisfaction.
- Capable of multitasking and handling diverse inquiries efficiently.
- Technologically adept in utilizing communication tools (phones, chat, email).
- Self-driven with the ability to work autonomously in a remote setting.
Qualifications
- Prior experience in customer service is preferred but not mandatory.
- Strong problem-solving skills are essential.
- Must possess a high school diploma or equivalent.
Career Growth Opportunities
At Omni, you are part of a dynamic community that encourages professional growth. You will have the chance to enhance your customer service skills and may advance into more specialized roles or greater responsibilities based on your performance and client feedback.
Company Culture And Values
We pride ourselves on fostering a flexible and inclusive work environment that values independent contractors. Our commitment to your success and well-being is reflected in our support for a balanced work-life dynamic.
Compensation And Benefits
- Contract earnings vary by client, ranging from \(14 to \)20 per hour.
- Pay is influenced by your performance metrics, including call status when assisting customers.
- Additional incentives may be available based on client satisfaction and performance.
Please be advised that certain home office locations are not approved for this role, including:
- Alaska
- California
- Connecticut
- Delaware
- Denver, Colorado
- Flagstaff, Arizona
- Hawaii
- Illinois
- Michigan
- Maine
- Massachusetts
- Maryland
- Minneapolis, Minnesota
- New Jersey
- New York
- Oregon
- Rhode Island
- St. Paul, Minnesota
- Vermont
- Washington
- Washington DC
Why Apply?
This position offers exceptional flexibility to work from home while gaining invaluable experience with prestigious companies. Joining the Omni community allows you to set your schedule and earn competitive compensation, making it an ideal opportunity for those seeking remote employment.
Employment Type: Contractor