We are seeking a full-time after-hours candidate to staff our Support Desk. This role is for a 3:30 PM EST start time and ends at 12:00 AM EST. Most of this role is completing tickets from the overflow of the day shift. We don't have many clients calling in after hours at this time. This is a full-time position. MSP experience would be a major plus but all qualified candidates will be considered.
The salary will vary based on skill set and years of experience. The pay range is $60,000 - $70,000.
Overnight Help Desk Tasks
- Changing/resetting passwords
- Onboarding new devices
- Printer/Scanner issues – can’t print, can’t connect, scanning, etc.
- Basic Hardware support - webcam, mouse, keyboard, etc.
- Creating tickets via phone call
- Software installations or updates (Adobe, etc.)
- Troubleshoot video conferencing issues
- Computer not recognizing USB devices
- Blue screen errors
- Restore lost/deleted files
- Issues with file sharing (Box, OneDrive, DropBox, shared drives)
- VOIP support (Nextiva) reset voicemail pin, update office hours, upload auto attendant, change missed call voicemail
- Office 365/Outlook – mail issues, shared calendar, permissions, etc.
- Ticket Updates
- Documentation Updates
- Monitoring/troubleshoot backups
- Monitor/troubleshoot patching, updates, etc.
- System reboots
- Address existing tickets in the queue
- Improve the speed of a “slow computer”
- Troubleshoot lost internet/slow internet
- Create status reports of completed work for management
- Create quick status to inform the next shift of where they left off
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
Education:
Experience:
- Help desk: 3 years (Required)
- Microsoft Windows Server: 1 year (Preferred)
- managed service provider: 1 year (Preferred)
Work Location: Remote
