We are seeking a full-time after-hours candidate to staff our Support Desk. This role is for a 3:30 PM EST start time and ends at 12:00 AM EST. Most of this role is completing tickets from the overflow of the day shift. We don't have many clients calling in after hours at this time. This is a full-time position. MSP experience would be a major plus but all qualified candidates will be considered.

The salary will vary based on skill set and years of experience. The pay range is $60,000 - $70,000.

Overnight Help Desk Tasks

Changing/resetting passwords
Onboarding new devices
Printer/Scanner issues – can’t print, can’t connect, scanning, etc.
Basic Hardware support - webcam, mouse, keyboard, etc.
Creating tickets via phone call
Software installations or updates (Adobe, etc.)
Troubleshoot video conferencing issues
Computer not recognizing USB devices
Blue screen errors
Restore lost/deleted files
Issues with file sharing (Box, OneDrive, DropBox, shared drives)
VOIP support (Nextiva) reset voicemail pin, update office hours, upload auto attendant, change missed call voicemail
Office 365/Outlook – mail issues, shared calendar, permissions, etc.
Ticket Updates
Documentation Updates
Monitoring/troubleshoot backups
Monitor/troubleshoot patching, updates, etc.
System reboots
Address existing tickets in the queue
Improve the speed of a “slow computer”
Troubleshoot lost internet/slow internet
Create status reports of completed work for management
Create quick status to inform the next shift of where they left off

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance

Schedule:

8 hour shift
Evening shift
Monday to Friday
Night shift

Education:

Associate (Preferred)

Experience:

Help desk: 3 years (Required)
Microsoft Windows Server: 1 year (Preferred)
managed service provider: 1 year (Preferred)

Work Location: Remote

Ascendant

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