Canary Systems is a technology firm located in the beautiful Lake Sunapee region of New Hampshire. We specialize in civil engineering related monitoring and instrumentation applications and operate in several markets including construction, mining, geotechnical, industrial and public infrastructure. Risk management is a growth market, our unique product and services, our software in particular, has positioned us as a worldwide leader in this market.
The Software Support Engineer is reporting to the Support Group Manager and will be responsible for supporting and maintaining our in-house, cloud hosted, and client-side implementation of computing and data collection platforms.
Responsibilities Include:
- Ensure timely response to customer support issues
- Install and upgrade software installations
- Help manage project installations
- Build client monitoring databases
- Provide hardware and software training
- Monitor client systems and databases
Expertise Required:
- Experience with ticketing and workflow management systems (such as JIRA, Zendesk)
- Microsoft Workstation (Windows 7, 8, 10) and Server OS’s (2003, 2008, 2012, 2016)
- Microsoft Internet Information Services (IIS)
- Experience with database systems including Microsoft SQL, Firebird, MySQL
- Knowledge of at least one scripting language (such as Python, JavaScript, PowerShell)
- Bonus qualification: Communication technologies including Wi-Fi, radios, modems, satellite
Person Best Suited to Position:
- Able to travel and work independently
What we offer
- Work in a highly motivated team of professionals
- A unique work experience across a multitude of markets and disciplines
- Travel to and work at exciting and unusual locations
- Experience life style in a prime New England location
- Career and growth opportunity
- Competitive salary and benefits
Some travel will be required. Salary commensurate with education and experience. We are an equal opportunity employer.
Please submit a letter of interest and a one-page resume. No phone calls please.
