Canary Systems is a technology firm located in the beautiful Lake Sunapee region of New Hampshire. We specialize in civil engineering related monitoring and instrumentation applications and operate in several markets including construction, mining, geotechnical, industrial and public infrastructure. Risk management is a growth market, our unique product and services, our software in particular, has positioned us as a worldwide leader in this market.

The Software Support Engineer is reporting to the Support Group Manager and will be responsible for supporting and maintaining our in-house, cloud hosted, and client-side implementation of computing and data collection platforms.

Responsibilities Include:

Ensure timely response to customer support issues

Install and upgrade software installations

Help manage project installations

Build client monitoring databases

Provide hardware and software training

Monitor client systems and databases

Expertise Required:

Experience with ticketing and workflow management systems (such as JIRA, Zendesk)

Microsoft Workstation (Windows 7, 8, 10) and Server OS’s (2003, 2008, 2012, 2016)

Microsoft Internet Information Services (IIS)

Experience with database systems including Microsoft SQL, Firebird, MySQL

Knowledge of at least one scripting language (such as Python, JavaScript, PowerShell)

Bonus qualification: Communication technologies including Wi-Fi, radios, modems, satellite

Person Best Suited to Position:

Able to travel and work independently

Highly organized

Detail oriented

Self-motivated

Excellent communicator

Quick learner

What we offer

Work in a highly motivated team of professionals

A unique work experience across a multitude of markets and disciplines

Travel to and work at exciting and unusual locations

Experience life style in a prime New England location

Career and growth opportunity

Competitive salary and benefits

Some travel will be required. Salary commensurate with education and experience. We are an equal opportunity employer.

Please submit a letter of interest and a one-page resume. No phone calls please.

Canary Systems, Inc.

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Software Support Engineer