Marathon TS is looking for a Help Desk Specialist to support our efforts at FEMA.
Required skills/Level of Experience :
- Microsoft Office Suite (Word, Excel, Powerpoint etc) – 5 year +
- Analytical skills: The team member must be able to take in a large amount of information and then analyze for resolution and potential trends requiring escalation. – 8 year +
- Soft Skills – 8 year +
- Written Communication: Provide valuable information for a knowledge based entry that could be further indexed and queried for future use. Provide clear communication to the users to help answer questions or provide clarity for when a resolution will occur. Provide detailed documentation of the issue and troubleshooting steps completed before escalation to technical SMEs and higher Tiers.
- Verbal Communication: The team member must be able to gather information and explore issues without frustrating the user.
- Active Listening: Team member is expected to use their intelligence, experience, knowledge, and creativity to explore a problem and identify a solution.
- Questioning: Critical thinkers often ask themselves questions about a problem or issue, and then seek out the answer. When troubleshooting, team members identify a theory of a probable cause and then attempt to validate the theory.
- Changing perspectives: Solutions are often more obvious when a team member looks at a problem from a different perspective, such as that of a user.
- Evaluating evidence: The team member is able to use reason to evaluate existing facts and arrive at a substantiated conclusion.
- Conflict Resolution: The team member must be able to stay focused on the problem when a user is frustrated at the system; remain sensitive to the user's frustrations while guiding the user to a resolution.
Preffered skills/Level of Experience :
- Experience troubleshooting GIS applications – 5+ years
Job Types: Full-time, Contract
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help desk: 5 years (Required)
- GIS: 3 years (Preferred)
Work Location: Remote
